“…There were several implementation issues identified that could have affected the overall effectiveness outcomes. Many of the participants did not know about the service or had misconceptions about the service, which inhibited access (Duffy et al, 2021;Fox & Butler, 2007;Government W, 2011aGovernment W, , 2011bHamilton-Roberts, 2012;Hennigan & Goss, 2016;Lalor et al, 2006;Le Surf & Lynch, 1999;McArthur et al, 2016;Parsons & Dubrow-Marshall, 2018;Pattison, 2010;Prior, 2012aPrior, , 2012bSpratt et al, 2007). In addition, there were issues with the counselling space and its location leading to concerns about confidentiality (Duffy et al, 2021;Fox & Butler, 2007;Le Surf & Lynch, 1999;Parsons & Dubrow-Marshall, 2018).…”