2020
DOI: 10.30564/jcsr.v2i1.1591
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Review of Artificial Intelligence with Retailing Sector

Abstract: This research service provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where ECommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Tencent have raised consumers' expectations. AI is enabling automated decision-making with accuracy and speed, based on data analytics, coupled with self- learning abilities. The retail sector has witnessed the dramatic evolution with the ra… Show more

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Cited by 13 publications
(10 citation statements)
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“…Second, AI can overcome the knowledge constraints of company designers and generate product ideas previously undiscovered by professionals (Haefner et al, 2021; Verganti et al, 2020). Third, AI can design products by predicting consumer demand and behavior, thereby reducing the risk and cost of the innovation process (Kaur et al, 2020). In these ways, AI has a substantial impact on product design.…”
Section: Introductionmentioning
confidence: 99%
“…Second, AI can overcome the knowledge constraints of company designers and generate product ideas previously undiscovered by professionals (Haefner et al, 2021; Verganti et al, 2020). Third, AI can design products by predicting consumer demand and behavior, thereby reducing the risk and cost of the innovation process (Kaur et al, 2020). In these ways, AI has a substantial impact on product design.…”
Section: Introductionmentioning
confidence: 99%
“…In this highly competitive market, sellers cannot afford to be left behind and an understanding of the key drivers of customer behavior is essential to design targeted channel migration campaigns (Kaur et al, 2020;Frasquet et al, 2017), especially on the omnichannel environment that involves complex elements to integrate a seamless shopping experience. Even though omnichannel has been a relevant topic of study in the last decade, omnichannel customer experience is still rarely explored (Gerea et al, 2021).…”
Section: Omnichannel Customer Experiencementioning
confidence: 99%
“…The implementation of AI in the retailing context AI enables automated decision-making with accuracy and speed, based on data analytics, coupled with self-learning abilities (Kaur et al, 2020). AI is not a new topic; however, the evolution of the uses of this technology in contexts that involve consumers is novel.…”
Section: Omnichannel Customer Experiencementioning
confidence: 99%
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