Review of the Kiosk Related Research Results

Yim, Jaegeol

doi:10.14257/astl.2015.85.12

Cited by 2 publications

(10 citation statements)

References 5 publications

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“…Moreover, Even though service practitioners are among the primary stakeholders who deliver services and cultural experiences for the tourists, there has been lack of attention on embracing their problems, needs, and values into the tourism systems [2,33]. Instead, many of the tourism systems have been developed in a way that makes tourists skip the interaction with other stakeholders, such as full-automated service systems [34] or information kiosks [35]. In this regard, STS perspective suggests a smart tourism design opportunity that enables the joint-optimization of various subsystems, such as social subsystems, technical subsystems, and environmental subsystems [11,12,36].…”

Section: The Socio-technical Systems (Sts) Theorymentioning

confidence: 99%

Digital Omotenashi: Toward a Smart Tourism Design Systems

2017

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Abstract:The tourism industry is currently facing many challenges; one of the main challenges is the lack of having smart tourism systems that make use of the recent advances in information and communication technology. Another challenge is designing such smart tourism systems while embracing diversified tourists' sustainable values of experience (functional values, social values, emotional values, and epistemic values). In light of these challenges, the overall objective of this work is to design a smart tourism experience-centered system that considers social and technical perspectives. The Socio-Technical Systems theory was adopted as a theoretical foundation, and the Design Science Research methodology was used to develop a smart tourism system and a practical design artifact. A case study from the Japanese tourism context was studied by exploring tourists' sustainable values of experiences and local staffs' behaviors. The main problem was the dysfunctional communication between local service staffs and foreign tourists during the service process. After identifying the problem and the objectives, a relevant smart tourism system was synthesized and tested as a design artifact. The results of the utility test of the proposed artifact showed its effectiveness and efficiency in facilitating the service process and in creating multi-dimensional values of experience.

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Section: The Socio-technical Systems (Sts) Theorymentioning

confidence: 99%

Digital Omotenashi: Toward a Smart Tourism Design Systems

2017

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“…Exercising Markov models and enhanced K-mean clustering methods, Hung et al [2] analyzed log data recorded in eight kiosks that provide interactive services in order to understand self-seeking behavior by users, such as self-seeking use cycles, time, function numbers, and the depth and extent of services [1].…”

Section: Related Workmentioning

confidence: 99%

“…As electronic display devices and computing techniques advance, kiosks are widely used to provide localized real-time information, interactive touch-control services, and value-added integrated marketing services [1][2].…”

Section: Introductionmentioning

confidence: 99%

“…A kiosk is a kind of digital signage. Audience measurement procedures for digital signage services will also be discussed [1].…”

Section: Introductionmentioning

confidence: 99%

“…The design of a user interface for a local-area tourism kiosk system will be introduced. The user interface consists of a video view, two image views , and an online shopping mall [1].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Design of the Touchscreen Kiosk-Based Local Area Tour Guide System

Yim

2015

IJMUE

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Touchscreen kiosks are widely used to automate various services. Automatic teller machines, certificate-issuing machines found on university campuses, and ticket machines found in airport terminals and bus terminals are examples of such kiosks. Since localized real-time information, interactive touch-control services, and value-added integrated marketing services are extremely important services to tourists, this paper introduces the design of a tourist guide system running on touch screen kiosks. A kiosk is connected to the bus information system, an Internet broadcast system, online shopping and a web portal, and allows users to select one of the services.

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Review of the Kiosk Related Research Results

Cited by 2 publications

References 5 publications

Digital Omotenashi: Toward a Smart Tourism Design Systems

Digital Omotenashi: Toward a Smart Tourism Design Systems

Design of the Touchscreen Kiosk-Based Local Area Tour Guide System

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