Revising the Online Classroom: Usability Testing for Training Online Technical Communication Instructors

PARS in Charge: Resources and Strategies for Online Writing Program Leaders

“…This shift means administrators must balance theories and pedagogies of teaching writing with the newly essential tool of acuity toward digital instructional design. Many interwoven theories including content strategy (Borgman, 2019(Borgman, , 2020, web design (Snart, 2021), course mapping (Ambrose et al, 2010), backward design (Wiggins & Mc-Tighe, 2005), and the analyze, design, develop, implement, and evaluate (ADDIE) model of instructional design (Morrison, 2010), as well as tools such as usability testing and user-centered design more broadly (Bartolotta et al, 2017;Bartolotta, 2021) offer useful ways to develop online writing classes. With all this in mind, how do writing administrators wade through theories of online pedagogy and course design to create a compact and trainable approach to preparing the next generation of online writing instructors?…”

Real-World User Experience: Engaging Students and Industry Professionals Through a Mentor Program

“…Beth Hewett and Christa Ehmann Powers (2007) argue for seeing students as users in order to develop strong online instruction. Other scholars have followed to consider the "student as user" perspective in online educational environments (Bartolotta et al, 2017;Blythe, 2001). Felicia Chong (2016) uses the lenses of usability and user-centered design to consider technical communication textbooks and syllabi.…”

8. Creating the �Through-Line� by Engaging Industry Certification Standards in SLO Redesign for a Core Curriculum Technical Writing Course

“…The field's literature has provided ample evidence of robust, engaging, and varied approaches to teaching technical communication online: over the past 15 years, there have been two edited collections and two special issues devoted to the topic (Cargile Cook & Davie, 2013;Cargile Cook & Grant-Davis, 2005;Hewett & Bourelle, 2017;Hewett & Powers, 2007). The most recent special issue focused on training online technical communication instructors (Bartolotta et al, 2017;Grover et al, 2017;, including for cross-cultural and global communication courses (Gonzales & Baca, 2017;Thrush & Popham, 2013). Other literature has discussed online program administration by examining the balance between instructor autonomy and curricular consistency (Maid & D'Angelo, 2013;Rodrigo & Ramírez, 2017;Tillery & Nagelhout, 2013) and assessing the effectiveness of online program orientations for students .…”