Revision of an academic library user experience survey

Dünya, Beyza Aksu; Groote, Sandra L. De

doi:10.1108/pmm-10-2018-0026

Cited by 9 publications

(5 citation statements)

References 15 publications

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“…Both data sets were entered into SPSS 27 to run descriptive statistics as well as into a spreadsheet for data visualization. Earlier studies by the authors provided more details about the development, distribution, and findings of the biennial surveys are covered in past studies by the authors (Aksu Dunya and De Groote, 2019; Scoulas and De Groote, 2019, 2020; Scoulas et al , 2021b). The library postponed its planned distribution of the Sprint 2020 biennial survey due to the pandemic, which resulted in the university moving to a primarily online remote environment, and the closure of the physical library.…”

Section: Methodsmentioning

confidence: 99%

Impact of COVID-19 on the use of the academic library

Groote¹,

Scoulas²

2021

RSR

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PurposeThis study examines differences in library use patterns (in-person visits, online use, reference transactions, library resource and services use) pre-COVID-19 and during the COVID-19 pandemic through multiple data sets.Design/methodology/approachUsing library statistics collected during 2017/2018 and 2020/2021 and student responses to a biennial library use survey distributed in 2018 and 2021, the potential impact of the pandemic on users' behaviors was explored.FindingsLibrary use statistics and the biennial survey responses demonstrate that users' overall library use was impacted by COVID-19. Both the library's gate count and students' frequency of library visits showed a dramatic decrease. The use of virtual support to patrons increased during COVID-19 as reflected by the increase in email and chat reference interactions and virtual consultations.Practical implicationsAs students return to the physical classroom, observing library use via various data will help inform how well use of the library rebounded or if there are changes in users' behavior that suggest the need for the promotion of library services or an expansion in alternative services to support users.Originality/valueThis article highlights the importance of continuously obtaining various data sets to observe trends and changes. By observing multiple data points, some changes are aligned across data, whereas other changes or patterns are different. While impact on physical library use may be obvious, library use before and during the pandemic will help guide and inform how academic libraries should be prepared for hybrid environments post-pandemic.

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Section: Methodsmentioning

confidence: 99%

Impact of COVID-19 on the use of the academic library

Groote¹,

Scoulas²

2021

RSR

Self Cite

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“…The 2018 survey was significantly revised using variations of survey questions (e.g. item formats and response scales) (Aksu Dunya and De Groote, 2019). The survey questions included students' overall experience with library use: frequency of students' library visits in person or online, frequency of resources use, students' perceptions of library resource use and satisfaction with library space.…”

Section: Methodsmentioning

confidence: 99%

“…The survey questions included students' overall experience with library use: frequency of students' library visits in person or online, frequency of resources use, students' perceptions of library resource use and satisfaction with library space. For more information on the procedures of survey development and full survey questions, please refer to Aksu Dunya and De Groote's article (2019).…”

Section: Methodsmentioning

confidence: 99%

STEM undergraduate students: library use, perceptions and GPA

Scoulas

2021

PMM

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PurposeThis study aims to examine if differences exist in undergraduate students' library use, perceptions and grade point average (GPA) among science, technology, engineering and mathematics (STEM) and non-STEM disciplines.Design/methodology/approachThe current study used data from the 2018 student survey. Among 2,277 students who completed the survey (response rate = 8%), only undergraduate students (n = 1,265) were selected for this study because the current study aims to examine the differences between STEM and non-STEM undergraduate students.FindingsThe findings from a Mann–Whitney U test revealed that STEM respondents perceived specific library resources (subject and course guide, library instructions and library workshops) as slightly less than non-STEM respondents. The results from ANOVA demonstrated that the mean scores in GPA for STEM respondents who never used online library, journals and databases were lower than respondents who used those library resources, regardless of STEM and non-STEM disciplines.Originality/valueRevisiting the data collected and analyzing specific user groups will be valuable to academic libraries because this study will provide academic librarians with a deeper understanding of specific user needs and perceptions of library resources and services.

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“…Libraries must keep asking core questions and monitoring users' responses regularly to monitor their experiences and satisfaction with resources and measure the impact of the library on students' academic success over time. In order to capture students' responses and more accurately measure the library's impact on students' success, the AC2 decided to revise the response scales, wording, and content (Aksu Dunya & De Groote, 2019). However, this revision was a very important step in repeating user surveys over time that provide more meaningful evidence to the university library staff.…”

Section: From Analyzing Findings To Taking Actionmentioning

confidence: 99%

University Students’ Changing Library Needs and Use: A Comparison of 2016 and 2018 Student Surveys

Scoulas¹,

Groote²

2020

EBLIP

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Abstract Objective – This study examines differences in university students’ library use and satisfaction (e.g., in-person library visits, online and print resource use, space satisfaction, and library website use) between 2016 and 2018 based on local survey data. It also discusses how these findings provided guidance for future planning and action. Methods – The academic university library developed the surveys for undergraduate and graduate students and distributed them in Spring 2016 and 2018. Both student surveys focused on examining students’ needs relative to library resources and services, although the 2018 student survey also attempted to quantify students’ library visits and their use of library resources. While the surveys were not identical, the four questions that appeared in both surveys (i.e., library visits, resource use, library space satisfaction, and library website use) were recoded, rescaled, and analyzed to measure the differences in both surveys. Results – The survey results reveal that students’ library visits and use of library resources in 2018 were higher than in 2016. In particular, undergraduate students’ use of library resources in 2016 were lower than those in 2018, whereas graduate students’ use of library resources remained similar in both years. Another key finding indicates that the mean score of students’ library quiet study space satisfaction in 2018 was higher than in 2016. However, when compared to the 2016 survey, there was a decrease in students’ ease of library website use in the 2018 survey. Conclusion – Assessing students’ behavior and satisfaction associated with their use of library physical spaces, resources, and services should be conducted on an ongoing basis. Over time, the survey findings can be used as evidence based data to communicate patterns of users’ behavior and satisfaction with various stakeholders, identify areas for improvement or engagement, and demonstrate the library’s impact. Survey results can also inform further strategic and assessment planning.

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Revision of an academic library user experience survey

Cited by 9 publications

References 15 publications

Impact of COVID-19 on the use of the academic library

Impact of COVID-19 on the use of the academic library

STEM undergraduate students: library use, perceptions and GPA

University Students’ Changing Library Needs and Use: A Comparison of 2016 and 2018 Student Surveys

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