Revisiting Competencies for Hospitality Management: Contemporary Views of the Stakeholders

Christou, Evangelos

doi:10.1080/10963758.2002.10696721

Cited by 100 publications

(85 citation statements)

References 24 publications

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“…Conceptual domain competencies like analytical skills, problem solving, interpersonal domain competencies like written and verbal communication, multiple language skills, working in groups linked to the ones in here. Overall, the competencies uncovered in here approved those many other in the studies of Kay and Russette (2000), Christou (2002), Wang, Ayres andHuyton (2009), Nolan et al (2010) and etc. discussed throughout the literature.…”

Section: Having It Skills Technicalsupporting

confidence: 58%

“…As regards that, formal education is of pivotal concernment (Valachis, 2003, p.2;Nolan et al, 2010, p.433;Dunne et al, 1997, p.512). An effective formal education is assumed to be a great means to raise qualified staff implicit in service quality ending in sound customer satisfaction (Christou, 1999, p.683;Christou andEaton, 2000, p.1058;Cooper and Shepherd, 1997, p.35). Recruiters and educators are the two major actors in acquiring a fruitful education (Cooper and Shepherd, 1997, p.34;Baum, 1990, p.13).…”

Section: Literature Reviewmentioning

confidence: 99%

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An Exploration of Hospitality Management Competencies in Turkey through Content Analysis of the Job Ads

Temizkan¹,

Yabanci²

2017

isarder

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This paper reports on the hospitality management competencies required to be assigned to a management position in Turkey. The study found out a number of competencies with top priority ranging from 82.1 to 21.4 percent extracted from job ads on the most browsed career websites in Turkey by employing a content analysis as the research method. These core competencies were delineated in the five domains of Sandwith's Competency Domain Model in order to discover how they pertained to the theory. The in-depth analysis rendered the whole range of domains particularly leadership, technical and interpersonal, partly conceptual/creative and administrative. The study concluded that recruiters mainly look for managers with leadership, technical and interpersonal competencies in Turkey.

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Section: Having It Skills Technicalsupporting

confidence: 58%

Section: Literature Reviewmentioning

confidence: 99%

An Exploration of Hospitality Management Competencies in Turkey through Content Analysis of the Job Ads

Temizkan¹,

Yabanci²

2017

isarder

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“…The views of the general managers of top Greek hotels and recent graduates of hospitality management courses are compared in a survey with those of three other similar studies that took place in three different countries. "Soft skills" were found to be among the most important competencies required by employers and recent graduates [11].…”

Section: International Studies On Hospitality Educationmentioning

confidence: 99%

Hospitality Education in India: Issues and Challenges

Kumar¹

2018

J Hotel Bus Manage

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In the last two decades, tourism has been contributing 6% of world output, one in 15 jobs and 7% of capital investment. According to UNWTO, it can double its contribution to worlds output, increases job by 33% and capital investment can jump by 80%. India has a distinctive culture and way of life, there is amazing cultural diversity throughout the country. Every state has carved out its own cultural niche. Unlike other export industries, there is comparatively little investment needed for promoting tourism. The scope for its expansion is unlimited. It is an industry, a source of income, especially of foreign exchange and an exercise in national image building. Government of India felt the importance of hospitality education and under the umbrella of ministry of tourism set up IHMs and ITTMs. IHMs were set up to cater the manpower demand in the field of catering and hotels. Similarly, ITTMs were dealing with manpower requirement in travel and tourism. Values and culture are inculcated in normal Indian since childhood hence automatically becomes inbuilt component of hospitality education. This gives Indian hospitality graduates broader horizon towards the trade and opens scope of their employment globally. Institute-industry interface existed in form of industrial exposure and other short term training programs as part of curriculum. There is a need of educational and administrative reforms in hospitality institutes, teaching and research. Teacher's perks and pays are to be made comparable to other sector to attract better talent in hospitality education. There is lot of scope of research and projects on various aspects of hotels. There could be very innovative, meaningful and useful for society as well as Industry. So, Higher education and research bodies are required to recognize it as important and potential area for study. Accordingly, encouragement in form of financial-funding and support is the need of the hour. Secondary sourcesCombination of newspaper, magazines, internet, books, periodicals and journals are the secondary source.

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“…These attributes have been engaged in the design of an increasing number of vocational or semi-vocational degree curriculums. Moreover, it is agreed that these core skills required for employability need to be supplemented by a second set of content or industry specific skills (Christou, 2002;Junek et al 2009). …”

Section: Authentic Learning and Business Education: An Introductionmentioning

confidence: 99%

Is This for Real? Authentic Learning for the Challenging Events Environment

Robertson

Junek

Lockstone‐Binney

2012

Journal of Teaching in Travel & Tourism

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This article explores a set of emerging competencies that education providers will be increasingly compelled to consider, and more importantly, embed in their event management course offerings. The undergraduate event management program offered at Victoria University, Melbourne, provides a case study of the efforts of teaching staff to iteratively and reflectively integrate these emerging competencies into course curriculum, many of which will be required for graduates to successfully transition to work in their career sector of choice, the events industry. The competencies of sustainable development, creativity and innovation and networking are all seen as vital to graduate outcomes and employability. The fundamental responses to this process are discussed leading to a distillation of the implications for teaching practice associated with embedding emerging competencies in event management education.

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Revisiting Competencies for Hospitality Management: Contemporary Views of the Stakeholders

Cited by 100 publications

References 24 publications

An Exploration of Hospitality Management Competencies in Turkey through Content Analysis of the Job Ads

An Exploration of Hospitality Management Competencies in Turkey through Content Analysis of the Job Ads

Hospitality Education in India: Issues and Challenges

Is This for Real? Authentic Learning for the Challenging Events Environment

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