Revisiting English Competence at Hotel

Abstract

This study aims at coming up with English competence at hotel. Going along with that aim, this study focuses on one hotel in Bandar Lampung which has been developing; it is Novotel hotel. This chosen hotel meets with the criteria of hotel targeted. Further, this study was conducted qualitatively because it pursued deep findings dealing with English competence of some duties in hotel, such as reception and handling guest. Besides, questioner was employed to gather data and then interview was also conducted to have more concrete data. At last, this study came up with the detail findings of the average of English proficiency based on the positions. Furthermore, this study formulated the common expressions used to host and serve customers.

English for University Graduate Employability: Students and Employers’ Voices

“…In addition, students and employers from service industries believe that speaking is the most important skills while employers from trading and service industries highlight listening and reading skills. The results of this study, in some extent, are similar to that of previous studies (Abdul Kadir et al, 2015;Al-Mutairi et al, 2014;Afrianto & Gulö, 2019;Di Grapello, 2013;Di Grapello, et al, 2011;Freihat & Al-Machzoomi, 2012;Hendarman, 2010;Newhouse & Suryadarma, 2011;Ranasinghe & Ranasinghe, 2012;Sari & Wahyudin, 2019). An interesting finding in this study is that the employers view that reading and listening skills become very important, especially for new employees.…”

“…Employers see that this poor English language proficiency and skills indicate their limited capacity to perform higher level job responsibilities which need an ability to interact with all sorts of people in various tasks (Ting et al, 2017). The tasks include attending technical training, making presentations, and engaging with multicultural/national people in industries (Al-Mutairi et al, 2014;Afrianto & Gulö, 2019;Freihat & Al-Machzoomi, 2012;Ting et al, 2017). This becomes the concerns of many countries, especially in Asia, that future multinational companies and employers are not willing to recruit local university graduates because of their lack of confidence to communicate in English (Ting et al, 2017).…”

“…Employers in many companies still view candidates from their ability to speak. This ability is mainly needed by jobs which involve customer service, front liners, and marketing (hospitality and service industries) (Abdul Kadir et al, 2015;Al-Mutairi et al, 2014;Afrianto & Gulö, 2019;Ting et al, 2017). Therefore, candidates who come with great ideas, but poor English language skills will not be hired (Abdul Kadir et al, 2015;Ting et al, 2017).…”

“…(Abdul Kadir, Noor, & Shakizah, 2015;Al-Mutairi, Naser, & Saeid, 2014;Ranasinghe & Ranasinghe, 2012;Ting, Marzuki, Chuah, Misieng, & Jerome, 2017). In the Indonesian context, studies on the incorporation of employability skills in the teaching-learning process in education institutions show that teachers were strongly confident about personal management and teamwork skills of their graduates; but this was not the case with the graduates' academic skills, especially the language skills (Afrianto & Gulö, 2019;Di Grapello, 2013;Di Grapello et al, 2011;Hendarman, 2010;Newhouse & Suryadarma, 2011). As these skills are required in the industrial revolution 4.0 professional practice (Di Grapello, 2013;Di Grapello et al, 2011;Freihat & Al-Machzoomi, 2012;Hendarman, 2010;Riemer, 2007), their poor language skills meant they will face challenges to meet industries demands for competent workers and this affected their employability in the global market (Afrianto & Gulö, 2019;Hendarman, 2010;Newhouse & Suryadarma, 2011).…”

Questioning Strategies in English Literature Lectures in an Indonesian University

“…University students are demanded to have good communication skills, especially in English, to promote their career employment in the future (Afrianto & Gulö, 2019;Rana, Bashir, & Abbas, 2020;Rido, 2020a). Not only communication skills but the students must also be equipped with critical thinking skills because those are the top skills to enter the job market in the 21st century (NACE, 2020;Rido, 2019;Shcheglova, 2019).…”