Revisiting NASA as a High Reliability Organization

Casler, James

doi:10.1007/s11115-012-0216-5

Cited by 12 publications

(11 citation statements)

References 21 publications

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“…After excluding duplicate studies, the titles and abstracts were screened for 2724 records, and after all inclusion and exclusion criteria were applied 15 studies were included in the qualitative synthesis using the CASP tool ( Table 2). Of the 15 studies, seven studies [23,[36][37][38][39][40][41] were identified through hand searching of the reference lists of all studies [23,27,30,[36][37][38][39][40][41][42][43][44][45][46][47].…”

Section: Synthesis Of Resultsmentioning

confidence: 99%

“…Three studies [36,37,44] were from aerospace, nuclear, and oil and gas industries, and two studies [41,47] were from the health care sector. For this review, our focus is on how HRO theory can improve safety management strategy in construction activities, so our analysis will be centred on studies from construction and general HRO research, while making reference to other industries (aerospace, nuclear and oil and gas).…”

Section: Qualitative Synthesismentioning

confidence: 99%

“…Casler., 2014; USA [36] HROs are organisations that operate potentially hazardous technical systems under very demanding conditions, while maintaining a level of performance and safety far above what might be expected [49].…”

Section: Study Definitionsmentioning

confidence: 99%

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A Systematic Review on High Reliability Organisational Theory as a Safety Management Strategy in Construction

Enya

Pillay

Dempsey

2018

Safety

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This study examines the available evidence of high reliability organisational (HRO) theory as a strategy to manage construction safety: (1) Background: High reliability organisations (HROs) have been under investigation by organisational scholars to understand how they function at an exceptionally high level with few or no accidents under challenging circumstances. The construction industry is a high risk industry and is also known for a high fatality rate around the world. This systematic review examines the available evidence of HROs as a strategy to manage construction safety; (2) Methods: A systematic review to summarise and critically appraise the literature on high reliability organisational theory, aimed at improving construction safety; (3) Results: Of 2724 articles found, fifteen studies met the inclusion criteria for qualitative synthesis and review. Six of the studies were from construction, four were from general HROs research, two were from health care, and three were from the aerospace, oil and gas, and nuclear industries; (4) Conclusion: Based on the available evidence, transferring the practices and principles of HROs to construction, the validation of proposed assessing tools and a consensus HRO definitions are the major issues identified.

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Section: Synthesis Of Resultsmentioning

confidence: 99%

Section: Qualitative Synthesismentioning

confidence: 99%

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A Systematic Review on High Reliability Organisational Theory as a Safety Management Strategy in Construction

Enya

Pillay

Dempsey

2018

Safety

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“…12 Within this body of research some principles of organizing that are typical for organizations that successfully manage risk in complex situations are extracted from detailed case studies. In a discussion of whether NASA could be regarded as a HRO, Casler (2014) concludes that the NASA organization does not exhibit the typical HRO characteristics. As a vast, public mega-organization it cannot be expected to live up to these ideals.…”

Section: Structural Approach To Accountabilitymentioning

confidence: 99%

Accountability on the Fly - Accounting for Trouble in Space Operations

Almklov

Halvorsen

Johansen

2020

Comput Supported Coop Work

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The International Space Station (ISS) is research infrastructure enabling experiments in a microgravity environment. Building on a study of one of the ground control rooms in the ISS network, this paper concentrates on low-level operators and their efforts to display accountability in situations of trouble and problem solving. While the research infrastructure around the ISS is permeated by structural (bureaucratic) approaches to accountability (routines, procedures, audits and verifications), we discuss how real-time operations require a more dynamic form of continuously (re-)established accountability in the network of operators. In time-critical situations, operators need to establish accountability 'on the fly' in order to achieve the necessary agency to operate and troubleshoot their system. One key resource for this is the established voice loop system for synchronous communication. With significant constraints on the form and content of speaking turns, operators need to provide appropriate and recognizable accounts that align with the needs and expectations of the network. Based on an extensive multi-method study, with a focus here on recordings of voice loop interactions, we show how accounts of trouble are designed to manage uncertainty in the larger network, while also positioning the operators as competent and reliable members of the network. Conversely, inadequate accounts create uncertainty and delayed resolution of the issue. The design of accounts on the voice loop is crucial for time-critical articulation work in a distributed collaborative setting. The interactional details on the voice loop provide insights into the production and display of accountability, particularly relevant in networked organizations in which personal relations and trust can only play a marginal role and in which temporal constraints are critical. While the research literature has explored a wide variety of dimensions related to coordination and improvisation in distributed, mediated work environments, this study contributes with insights into the functions of verbal accounts in such contexts and how they may serve to supplement formal systems of accountability.7 See the discussion of anticipation in Patterson et al. (1999) and Rosness et al. (2016) prospective sensemaking for other takes on this. 8 The seamless way that anticipation and remediating measures for possible problems are distributed among hardware, software, scripts, procedures and training is the reason we stress that anticipatory work is sociotechnical, and that it goes far beyond anticipation as a cognitive process.

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“…The results indicate that 4D development and implementation cause mindful behavior. Existing studies on mindfulness in flight deck crews (Weick and Roberts, 1993), aeronautics (Casler, 2013), hospitals (Weick and Sutcliffe, 2007), and construction organizations Davies, 2010, Mitropoulos and) explain that increased mindfulness, in turn, helps to effectively cope with unwanted situations. In this light, our findings suggest that utility project stakeholders that use 4D are also better able to anticipate and contain coordination issues -and ultimately enhance performance.…”

Section: No Observations Related To This Principlementioning

confidence: 99%

Enhancing mindful coordination in fragmented utility construction practices : by developing, implementing and evaluating virtual design and construction models

Scholtenhuis¹,

Luc²

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Revisiting NASA as a High Reliability Organization

Cited by 12 publications

References 21 publications

A Systematic Review on High Reliability Organisational Theory as a Safety Management Strategy in Construction

A Systematic Review on High Reliability Organisational Theory as a Safety Management Strategy in Construction

Accountability on the Fly - Accounting for Trouble in Space Operations

Enhancing mindful coordination in fragmented utility construction practices : by developing, implementing and evaluating virtual design and construction models

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