Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context

Min, Hyounae; Hu, Yaou

doi:10.1016/j.ijhm.2022.103152

Cited by 19 publications

(5 citation statements)

References 70 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This is contrary to our hypothesis. In previous studies, physician smiling positively affects patients' trust and satisfaction, motivating them to be more inclined to choose that physician for their consultation [ 67 ]. However, our findings suggest that this is different.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

“…Subsequent scholars have delved into the interaction between consumers' sense of power and service providers' smile intensity on perceptions of warmth and competence, pointing out that servers with high smile intensity are more warm to consumers with a low sense of power and less competent to consumers with high sense of power [ 54 ]. On the other hand, Min has further emphasized that smile intensity-induced warmth perceptions influence judgments of competence, which enhances purchase intentions, and that this effect showed variability across industries [ 55 ].…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

See 1 more Smart Citation

How do patients' perceptions and doctors' images impact patient decisions? Deconstructing online physician selection using multimodal data

Bai,

Tan,

Zhao

et al. 2024

Heliyon

View full text Add to dashboard Cite

Section: Conclusion and Discussionmentioning

confidence: 99%

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

How do patients' perceptions and doctors' images impact patient decisions? Deconstructing online physician selection using multimodal data

Bai,

Tan,

Zhao

et al. 2024

Heliyon

View full text Add to dashboard Cite

“…Based on the marketing channel, sellers can adopt service intervention strategies in warmth and competence. In face-to-face offline services, the smile intensity of the seller affects the perception of warmth (Min and Hu, 2022). Meanwhile, the resolving behavior of sellers in the communication process affects the perception of competence (Singh et al , 2018).…”

Section: Literature Review and Research Backgroundmentioning

confidence: 99%

“…The research on hosts’ managerial responses to positive reviews based on warmth and competence is limited. However, for hedonism-oriented products, such as travel accommodation, the seller’s likability and professional performance in the service process can help improve business performance (Min and Hu, 2022; Huang and Ha, 2020). Thus, researchers should focus on warmth and competence when interpreting hosts’ managerial responses to positive reviews and their impact.…”

Section: Literature Review and Research Backgroundmentioning

confidence: 99%

Seize the favorable impression: how hosts should manage positive online reviews

Wang,

Jia

2023

IJCHM

View full text Add to dashboard Cite

Purpose Positive reviews can enrich the favorable impression of peer-to-peer accommodation products, and seizing this impression is vital for hosts. This study aims to focus on hosts’ response strategies to positive reviews and their effects. Design/methodology/approach This study categorizes hosts’ response strategies to positive reviews into cordial and tailoring responses. This study empirically analyzes the influence of these response strategies on subsequent review volumes using 1,283 valid listings and zero-inflation negative binomial regression models. Findings While hosts use cordial responses more, tailoring responses are more likely to drive subsequent reviews. In addition, when the host chooses entirely shared accommodation or sets a high price, the facilitating effect of the two response strategies on subsequent reviews weakens. Research limitations/implications This study enriches the knowledge system on managerial responses by proposing two specific response strategies to positive reviews that can be adopted by peer-to-peer accommodation hosts and by finding the promoting impact of these strategies on subsequent review volumes. Practical implications This study recommends that peer-to-peer accommodation hosts adopt cordial and tailoring responses to encourage subsequent consumer reviewing behavior. Originality/value As an early attempt to explore hosts’ responses to positive reviews and their impacts on subsequent review volumes, this study provides valuable insights into further research on positive review response strategies in the digital space.

show abstract

“…Helpful and friendly employees enhance customer perceptions of service, resulting in a positive influence on customer satisfaction (Eisingerich et al, 2011). Echoing this argument, a recent study has examined the perception of customers of smiling employees, through which the study suggested that customers tend to perceive employees with a broad smile as warm and competent and, consequently, will be willing to purchase at the restaurant (Min & Hu, 2022). Another study has argued for only a mediating role of perceived warmth but not perceived competence in the relationship between an attractive service provider and service satisfaction (Li et al, 2021).…”

Section: The Stereotype and Emotional Responsementioning

confidence: 99%

Predicting disrespectful tourist behavior: the role of stereotypes about residents, social contagion, and psychological entitlement

Im¹

View full text Add to dashboard Cite

Disrespectful tourist behavior has affected the wellness of the tourist industry, the residents and communities of destinations, and other tourists. Despite its negative impact, existing knowledge on such behavior is rudimentary. Acknowledging this, the current research examined the contextual, intrapersonal, and interpersonal factors that influence disrespectful tourist behavior. Using a quantitative survey research method, data were collected from a crowdsourced online sample. The contextual influence model assessed the impact of stereotypes about residents on disrespectful tourist behavior, contingent on the stereotype content model. The intrapersonal influence model examined the impact of psychological entitlement on tourist behavior. The interpersonal influence model investigated the impact of an affective appraisal of others' inappropriate behavior on the observers' moral disengagement. The findings of the study indicated that positive stereotypes about residents predicted destination affinity. In addition, destination animosity increased tourist moral disengagement, and individual psychological entitlement had a significant influence on tourist moral disengagement. The results of the study also show that disrespectful tourist behavior was socially contagious when an individual had feelings of envy toward the observed behavior. The results of the study are interpreted, and the theoretical and practical implications are discussed accordingly.

show abstract

Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context

Cited by 19 publications

References 70 publications

How do patients' perceptions and doctors' images impact patient decisions? Deconstructing online physician selection using multimodal data

How do patients' perceptions and doctors' images impact patient decisions? Deconstructing online physician selection using multimodal data

Seize the favorable impression: how hosts should manage positive online reviews

Predicting disrespectful tourist behavior: the role of stereotypes about residents, social contagion, and psychological entitlement

Contact Info

Product

Resources

About