Revolutionising public service delivery through digital governance : assessing the government to citizens (G2C) scenario in Nigeria

Ehiane, Stanley; Goyayi, Maria Lauda J.; Adejuwon, Kehinde David

doi:10.31920/2075-6534/2019/9n1a1

Cited by 7 publications

(3 citation statements)

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“…5.1 An analysis of the preparedness of the public sector in Nigeria to adopt digital transformation In Nigeria, the public sector is largely non-digitalized in its operations and services (O. Ehiane et al, 2019). However, to improve its efficiency and effectiveness, it is important that the digital transformation brought by the use of advanced technologies and innovation is adopted.…”

Section: Discussionmentioning

confidence: 99%

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Can digital transformation improve transparency and accountability of public governance in Nigeria?

Shenkoya

2022

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Purpose Corruption within the Nigerian Government – at all levels – is endemic and a major problem. While there is ample evidence to buttress this fact, its effects are having a negative impact on the ability of the government to meet its agreed UN sustainable development targets, as well as the credibility of the government (nationally and internationally), and its ability to deliver on quality governance. Hence, this study aims to identify the power of digital transformation in curbing corruption and improving governance for sustainable development. Design/methodology/approach A mixed method that encompasses the use of a systematic literature review and a bibliometric analysis was used to examine extant literatures – to derive lessons for the Nigerian Government and governments in other developing countries (most especially those in Sub-Saharan Africa). Findings The results obtained within this study show that digital transformation – brought by the fourth industrial revolution – is a verified solution to improving transparency and accountability in governance. However, the current technological infrastructure in Nigeria is too weak to support this innovation. Key infrastructures like high-speed internet, a harmonized data storage system, and communications among government organizations rarely exist. Originality/value To the best of the authors’ knowledge, the approach used in this research is unique as it is one of the earliest studies to provide a viable solution to the issue of corruption in public governance in Nigeria, while examining the effects of the digital transformation of governance globally.

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Section: Discussionmentioning

confidence: 99%

“…In Nigeria, the public sector is largely non-digitalized in its operations and services (O. Ehiane et al , 2019).…”

Section: Discussionmentioning

confidence: 99%

Can digital transformation improve transparency and accountability of public governance in Nigeria?

Shenkoya

2022

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“…A leader's role is to motivate and inspire others to strive for excellence and success (Lindblom, Kajalo & Mitronen, 2017;Sposato, 2019). Previous studies on digitalisation in Nigeria have concentrated on how it can improve service delivery (Ehiane., Adejuwon, & Goyayi, 2019, Okudolo & Ojakorotu, 2021 and the challenges encountered during the digitalisation process (Adeyanju, 2021, Akinyemi., Amaechi & Etoh, 2022).…”

Section: Introductionmentioning

confidence: 99%

Challenges of Those in Leadership in The Digitalisation of Nigeria’s Government Organisations

Abasilim

Durojaiye

Gberevbie

2022

JPPUMA

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It is becoming increasingly difficult to function without using information and communication technology in all areas of human endeavour. This is because it promotes accountability and openness, which provides citizen-centred administration emphasising easier access to better delivery of government services. Digitalisation is one of the techniques available to government organisations to improve the effectiveness and efficiency of delivering services to the public. This is predicated on the notion that efficient digitalisation of the day-to-day activities of government processes will result in the provision of adequate services to citizens. However, there are various obstacles to effective digitalisation in government organisations in Nigeria. For instance, lack of information technology infrastructure, intermittent power/electricity supply, lack of trained and competent employees, a general aversion to change, etc. Of all the challenges aforementioned, the challenge of those in leadership stands out as a significant component that hinders digitalisation in government organisations in Nigeria. This paper examines the challenges of those in leadership in the digitalisation of Nigeria’s government organisations, as well as proposes suggestions on how to deal with the challenges. Data was gathered from secondary sources such as relevant books, journals and the internet. This paper finds out that the attitude and reluctance to change by leaders in government organisations restrict the adoption and successful digitalisation of their day-to-day activities, which negatively impacts the delivery of high-quality services to the citizens. This paper suggested that the requisite Information Communication Technology infrastructure for digitalisation should be provided by the Federal Government, as the majority of government organisations lack the fundamental infrastructure required to properly digitalise their operations. The government should develop ICT policies that make computer literacy a requirement for hiring and promotion of public or civil servants at all levels, including the federal, state, and local governments.

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E-Governance Practices and Quality of Service Delivery through G2C in the Philippines

Pancho

2022

2022 2nd International Conference in Information and Computing Research (iCORE)

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Revolutionising public service delivery through digital governance : assessing the government to citizens (G2C) scenario in Nigeria

Cited by 7 publications

References 0 publications

Can digital transformation improve transparency and accountability of public governance in Nigeria?

Can digital transformation improve transparency and accountability of public governance in Nigeria?

Challenges of Those in Leadership in The Digitalisation of Nigeria’s Government Organisations

E-Governance Practices and Quality of Service Delivery through G2C in the Philippines

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