“…Accessibility and quality of civic amenities (or services) play a fundamental role in the urban way of life (Parkes et al 2002) and are often pinpointed as an important component of residential satisfaction in general (Lovrich, Taylor 1976;Ahlbrandt 1984, in Basolo, Strong 2002Lu 1999;Dekker et al 2011). Parkes et al (2002) assert that appropriate services might also contribute indirectly, for instance, by providing a platform for social interaction between inhabitants and, thus, lead to higher satisfaction with social relationships in neighbourhood (see also Hero, Durand 1985;Temelová et al 2010). However, Swindell and Kelly (2005) asserts that civic amenities as a component of residential quality of the environment is not always clearly reflected in residential satisfaction even though in other views it may have a positive effect (see Fig.…”