“…IT applications facilitate simplification, automation, integration, and monitoring of business processes, as well as the management and control of material and information flows that fully realized the lean thinking initiative in services (Martin, 2010). With the emergence of wireless computing, the "Internet of Things" is now happening where the things such as people and physical assets in organizations can be enabled with a wireless capability to provide visibility throughout the business and real-time tracking of inventories, movements, security and safety forms the basis of business process improvement (Hawrylak et al, 2008).…”