Ride-Hailing Applications in Bangkok: Determining Service Quality, Passenger Satisfaction, and Loyalty

Thaithatkul, Phathinan; Anuchitchanchai, Ornicha; Srisurin, Punyaanek; Sanghatawatana, Patanapong; Chalermpong, Saksith

doi:10.14716/ijtech.v12i5.5247

Cited by 5 publications

(3 citation statements)

References 19 publications

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“…Ciencia Latina Revista Científica Multidisciplinar, Ciudad de México, México. ISN 2707-2207/ISSN 2707-2215 (en línea), enero-febrero, 2023, Volumen 7, Número 1 p 1879 Thaithatkul et al (2021) indicó en su pesquisa referente a la determinación del servicio de calidad, lealtad y satisfacción de pasajeros, tuvieron como objetivo investigar los principales factores que originan la lealtad y complacencia de los beneficiarios de la aplicación de translado compartido, empleando el prototipo de servicio de calidad. La recopilación de datos fue a través de encuestas en línea a una muestra de 310 encuestados.…”

Section: Cienciaunclassified

Calidad de servicio y satisfacción de los estudiantes de una universidad nacional en Lima

Estela-Yomona

Gómez-Mejía²,

Blas-Zarzosa³

et al. 2023

Ciencia Latina

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En las Universidades Nacionales de la ciudad de Lima la calidad de servicio ha reflejado cierta conducta de satisfacción y fiabilidad en los estudiantes. La presente investigación tuvo el propósito determinar si existe relación entre la calidad de servicio y satisfacción de los estudiantes de una Universidad Nacional en Lima, 2022. La metodología fue de tipo básica, cuantitativa correlacional, no experimental de corte transversal, de método hipotético deductivo. La población fue de 68 estudiantes con una muestra calculada de 65 estudiantes. Se empleó la técnica de encuesta y como instrumento el cuestionario, el mismo que fue validado a través de juicio de expertos. El resultado encontrado fue un valor de coeficiente Rho de Spearman = 0,751, en la que se da una correlación significativa, directa y alta entre la calidad de servicio y la satisfacción de los estudiantes de una Universidad Nacional en Lima, durante el período 2022. Esta investigación llegó a la conclusión que la calidad de servicio se relaciona significativamente con la satisfacción de los estudiantes de una Universidad Nacional en Lima.

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Section: Cienciaunclassified

Calidad de servicio y satisfacción de los estudiantes de una universidad nacional en Lima

Estela-Yomona

Gómez-Mejía²,

Blas-Zarzosa³

et al. 2023

Ciencia Latina

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“…Temuan ini sesuai dengan penelitian yang ada oleh (Aman-Ullah et al, 2022). Selain itu, organisasi yang menyediakan lingkungan yang lebih aman memiliki karyawan yang lebih puas dan loyal (Thaithatkul et al, 2021). Temuan ini juga menyoroti pentingnya kedamaian dan kebahagiaan mental, yang hanya dapat terjadi ketika karyawan merasa nyaman di tempat kerja mereka.…”

Section: Pengaruh Keselamatan Tempat Kerja Terhadap Retensi Karyawanunclassified

Pengaruh Keselamatan Tempat Kerja dan Budaya Aman terhadap Retensi Karyawan dan Loyalitas Karyawan

Rozaq

2022

Ltrts

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This study examines and analyzes the influence of workplace security and safety culture on employee retention and loyalty. The population in this study were all employees working at manufacturing companies in Gresik. Sampling using a simple random sampling technique, and the sample used in this study was 60 samples. This research aims to understand entrepreneurs, especially those engaged in manufacturing because the worker safety factor is significant. Employers can retain the best employees and increase employee loyalty to the organization. Methods This research takes a quantitative approach by using a cross-sectional design. Research sources come from primary sources obtained through questionnaires and secondary sources from articles related to the research topic. Research data collection through questionnaires using a five Likert scale with five alternative answers—analysis of research data using multiple linear regression tests that had previously been through the classical assumption test using SPSS version 24. The test results show that all the hypotheses proposed have a significant effect. Employee loyalty, workplace security, and safety culture significantly impact retention and work safety and security culture positively affect employee loyalty. The implication for practitioners based on this research is that workplace safety is a basic need for employees that employers must meet. Organizations must also implement a good workplace safety culture to increase loyalty and retain employees.

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“…When converted to carbon equivalent pollution according to carbonfootprint.com (Carbon Footprint Calculator, 2021), its footprint was estimated to be 365,464 metric tons of CO2equivalent, which was terrible for the environment. Furthermore, several studies have also been conducted to reduce the air pollution caused by the ride-sharing/hailing scheme (Thaithatkul et al, 2021;Sheth and Sarkar, 2019;Zulkarnain et al, 2012). Anair et al (2020) elaborated that the ride-hailing industry was one of the concerns regarding climate change risk.…”

Section: Introductionmentioning

confidence: 99%

Benefits of Electric Motorcycle in Improving Personal Sustainable Economy: A View from Indonesia Online Ride-Hailing Rider

Suwignjo¹,

Yuniarto²,

Nugraha³

et al. 2023

IJTech

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The energy cost of electric vehicles is reportedly less than its internal combustion engine counterpart due to using technologies to boost efficiency through regenerative braking. Based on this condition, a possibility of its implementation as vehicles in ride-sharing applications is observed. Therefore, this study aims to analyze the benefits of electric vehicle implementation to ride-sharing platforms in Indonesia. An electric motorcycle was used in this study as a vehicle for daily ride-sharing activities. In addition, the rider often used an internal combustion engine motorcycle. The study focused on the economic benefits obtained by the rider through swapping the ICE motorcycle with an electric scooter. Also, it used observation data for two months by utilizing electric motorcycles. Before using this vehicle, a comparison was additionally conducted based on the amount of money received by the rider. Furthermore, potential drawbacks were considered, such as battery charging durations and range of travel per day. The questions in this study included the following, "Are there any compromises that should be conducted by the rider to use the electric motorcycle for ride-hailing purposes?". Therefore, the results obtained in this study are expected to provide answers to these questions. Based on the data comparisons, a rider saved up to 68% of their income by using an electric motorcycle, compared to an ICE vehicle. It was also found to be similarly practical as the ICE counterpart for ride-hailing. Moreover, the electric motorcycle effectively served the customers' requirements as conducted by the ICE vehicle regarding orders and trips traveled. To further enhance the benefits of economic riders, a battery swap station should be readily available to prevent charging for 3-4 hours. By utilizing this station, the personal productivity of the electric motorcycle increased to 100%. Therefore, electric motorcycles successfully met the expected standards by creating substantial unique economic benefits and providing a more environmentally friendly vehicle without any losses. Th study was used as evidence for those interested in adopting the electric motorcycle to improve personal economic benefits. The government also used it to set up momentum to accelerate electric motorcycle adoption in Indonesia.

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Ride-Hailing Applications in Bangkok: Determining Service Quality, Passenger Satisfaction, and Loyalty

Cited by 5 publications

References 19 publications

Calidad de servicio y satisfacción de los estudiantes de una universidad nacional en Lima

Calidad de servicio y satisfacción de los estudiantes de una universidad nacional en Lima

Pengaruh Keselamatan Tempat Kerja dan Budaya Aman terhadap Retensi Karyawan dan Loyalitas Karyawan

Benefits of Electric Motorcycle in Improving Personal Sustainable Economy: A View from Indonesia Online Ride-Hailing Rider

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