“…Second, as research on the drivers of WOM is less developed than research on its outcomes ( Söderlund and Rosengren, 2007 ), and as the majority of relevant studies to date have focused on positive WOM (e.g., Shen and Sengupta, 2018 ; Talwar et al, 2019 ), the current study extends the investigation of this subject by exploring a neglected possible determinant of online firestorms and adding to the “negativity bias” discussion (e.g., Norris, 2021 ). Third, even though the effects and process of social sharing of emotions have been explored in conventional media, little is known about social sharing of emotions in the electronic media (e.g., Hornik et al, 2021a ). While gluckschmerz has been referred to in the popular press and recently in psychology, it has received modest attention in the social and management literature.…”