Risk and Crisis Communication in Colombia: a Case Study from Medellín

Abstract

This paper analyses the state of the art of risk and crisis communication in Colombia with a focus on natural and man-made risks and disasters. Findings are based on a series of semi-structured interviews with risk and crisis communication experts, practitioners, and educational experts from the city of Medellín, and on a content analysis of teaching materials used for risk communication. The study reveals that a combination of different approaches is used to raise risk awareness in the population, combining education through entertainment, citizen sciences projects, and risk communication via the website and app of a regional alerting system.

Communication between Power Blackout and Mobile Network Overload

“…He also mentions the "golden hour", the response time of 60 minutes or less for first adjusting information. Klafft (2014) highlights current issues in crisis communication and alerting, such as strategies for the implementation of individualization in the alerting system as well as adaptive multichannel alerting.…”