Risk Communication and Corporate Social Responsibility

Palenchar, Michael J.; Hocke, Tatjana; Heath, Robert L.

doi:10.1002/9781118083246.ch10

Cited by 6 publications

(2 citation statements)

References 42 publications

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“…Risk is one of the most inevitable and unavoidable part of most organizations [8]. An organization's social legitimacy or social responsibility is affected by how consumers and stakeholders see the organization managing risks in their best interest [9]. The American public does not trust huge corporations.…”

Section: Risk Communicationmentioning

confidence: 99%

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Do the Right Thing: A Conceptual Framework of Response Strategies Research of Crises Communication in the Global Restaurant Industry

Mohammed-Baksh¹,

Fisher²,

Petsas³

2019

Int. j. crisis commun.

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Food safety related crises are a reality of our times. Based on the significant importance of risk communication in avoiding, minimizing and managing food-safety related crises, this concept papee will help generate knowledge about the efficacy of various crisis response strategies, specifically for food-safety related crises situations. Future researchers can utilize the framework proposed in this paper to generate findings that can help scholars as well as practitioners in communication and food/restaurant related industries.

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Section: Risk Communicationmentioning

confidence: 99%

“…A Gallop poll found that business leaders have joined stockbrokers and used car dealers in the category of "least trusted" individuals in American society [5]. The restaurant industry for instance, trials only Pharmaceuticals, Oil, and a few others as one of the most distrusted industries in the U.S. [9].…”

Section: Risk Communicationmentioning

confidence: 99%

Do the Right Thing: A Conceptual Framework of Response Strategies Research of Crises Communication in the Global Restaurant Industry

Mohammed-Baksh¹,

Fisher²,

Petsas³

2019

Int. j. crisis commun.

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Paradigms of Risk and Crisis Communication in the Twenty‐first Century

Heath¹,

Palenchar²

2016

The Handbook of International Crisis Communication Research

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Social media and corporate reputation during crises: the viability of video-sharing websites for providing counter-messages to traditional broadcast news

Spence

Sellnow-Richmond

Sellnow

et al. 2016

Journal of Applied Communication Research

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Exemplification, or the use of highly emotional and arousing messages to elicit responses based on impression formation, has been shown to influence perceptions of events, individuals, and organizations. News coverage concerning the use of lean finely textured beef (LFTB) is one such example, and anecdotal evidence suggests that this coverage may have had a negative impact on public perception of the manufacturers producing LFTB. The current study examined the use of social media (specifically videosharing sites) as a means of combating the negative effects of exemplars concerning LFTB. Respondents reported their perceptions of threat severity, susceptibility, behavioral intentions to avoid LFTB, and perceptions of organizational trust and reputation associated with the manufacturer. The findings are consistent with exemplification theory and indicate that message ordering can influence exemplification effects. Results are discussed in terms of implications for public relations and risk communication.

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Risk Communication and Corporate Social Responsibility

Cited by 6 publications

References 42 publications

Do the Right Thing: A Conceptual Framework of Response Strategies Research of Crises Communication in the Global Restaurant Industry

Do the Right Thing: A Conceptual Framework of Response Strategies Research of Crises Communication in the Global Restaurant Industry

Paradigms of Risk and Crisis Communication in the Twenty‐first Century

Social media and corporate reputation during crises: the viability of video-sharing websites for providing counter-messages to traditional broadcast news

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