Risk, Crisis, and Social Media

Rasmussen, Joel; Ihlen, Øyvind

doi:10.1515/nor-2017-0393

Cited by 47 publications

(21 citation statements)

References 52 publications

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“…Previous studies on risk, crisis and social media have shown that this area of research has been the subject of an increasing number of studies during the last decade, predominantly by U.S. and Western scholars; that they are characterized by quantitative approaches; and finally that many analyses concern the use of Twitter (see e.g., Rasmussen & Ihlen, 2017). The quantitative data in this study showed similar features overall (see also Figure 1).…”

Section: Systematic Analytical Work and Description Of Overall Quantisupporting

confidence: 72%

“…It is not obvious, however, that this preponderance of U.S. studies will make the lessons less useful for global practitioners. Crisis communication research from an applied and strategic point of viewas with global academia in generalhas long been conducted in the United States, and less so in other parts of the world (see e.g., Rasmussen & Ihlen, 2017). The extensive U.S. research experience probably has led to high skill in performing studies and analyses developing advice and "best practice" recommendations for practitioners.…”

Section: Discussionmentioning

confidence: 99%

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Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

165

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This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media's potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.

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Section: Systematic Analytical Work and Description Of Overall Quantisupporting

confidence: 72%

Section: Discussionmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

165

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“…In sum, scholars in the past years have increasingly paid attention to the SMCC research in contexts (Cheng, 2016a;Liu et al, 2015;Tai & Sun, 2007;Taylor & Perry, 2005;Zhu et al, 2017). This field also attracted updated reviews from several scholars such as Cheng (2016a), Eriksson (2018), and Rasmussen and Ihlen (2017). However, none of these studies fully examined the SMCC research in a non-Western context such as contemporary China and a review of the trends and research domains on SMCC in China is lacking.…”

Section: Social-mediated Crisis Communication (Smcc)mentioning

confidence: 99%

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Cheng

2020

Public Relations Review

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A B S T R A C TThe rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006-2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China.

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“…The studies included in this review all emphasized that radio was available and operational in situations with severely injured infrastructure, when the internet and mobile phones were not functioning. Also, studies suggest that people in emergencies and disasters tend to lean on information sources to which they are accustomed [20], and a large proportion of social media users were under-represented in the research [43]. Therefore, traditional radio still has an important role to play in disasters but may also be complimented by social media, mobile applications and other communication technology.…”

Section: Discussionmentioning

confidence: 99%

The Power of Radio to Promote Health and Resilience in Natural Disasters: A Review

Hugelius

Adams²,

Romo-Murphy³

2019

IJERPH

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Humanitarian radio has been used in humanitarian aid efforts and after natural disasters over the last 15 years. However, the effects have barely been evaluated, and there are few scientific reports on the impact of radio as a disaster health response intervention. Therefore, this study aimed to provide an overview of the use and impact of humanitarian radio in natural disasters from a health perspective. A literature review of 13 scientific papers and grey literature resources was conducted. The results show that humanitarian radio could be used to promote both physical and psychosocial wellbeing by providing health-related information, advice and psychosocial support in natural disasters. Community resilience can be enhanced by the promotion of community engagement and can strengthen self-efficacy and community efficacy. Radio also has the potential to cost-effectively reach a large number of affected people in areas with severely damaged infrastructure. Radio could, therefore, contribute to health recovery and wellbeing from both individual and community perspectives. As such, health professionals; crises communication professionals, including radio journalists; and disaster-managing stakeholders should be prepared and trained to use humanitarian radio as an integrated part of the disaster health response in natural disasters.

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Risk, Crisis, and Social Media

Cited by 47 publications

References 52 publications

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

The Power of Radio to Promote Health and Resilience in Natural Disasters: A Review

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