“…They also promoted individualized treatment plans and patient-centered care where patients are involved in their treatment plans [ 24 , 41 , 48 ]. The PROMs contributed to the policymaking process by identifying gaps such as need for frequent screening of diabetes or hypertension, patient education programs, behavioral interventions, psychosocial support, task-shifting and other areas needing financial allocations [ 37 , 39 , 54 , 61 , 65 , 67 , 86 , 95 , 99 , 107 – 113 ]. They can identify health system challenges leading to suboptimal care and barriers to achieving good outcomes that the policy makers can address such as cost of services, availability of medicines, waiting times, staff shortages, emergency response services [ 54 , 95 , 96 , 114 ].…”