Risk Management and Organizational Performance: New Revision of QMS Iso 9001:2015

Abstract

Quality management system (QMS) ISO 9000 is a major contribution to achieving local and global competition in the industry. Applying the principles of quality management system and adoption of risk management strategies can help the organization sustainablein their business. Moreover, identifying at early stage thepotential risk can have consequentialresultssuch as eliminatingdefects, reducing cost, meetingcustomer satisfaction and also promotingorganization sustainability. In this study, a modelthathas tendency on how the risk management in the new revision of quality management system (QMS) ISO 9001:2015 can influencethe organizational performanceis conceptually proposed.

Quality Management System and competitiveness in the modern business environment: A review of literature and business practice

“…Sistem upravljanja kvalitetom QMS ISO 9001:2015, u odnosu na pretnodni ISO 9001:2008, revidiran je tako da pored dotadašnjih ima i glavni princip u okviru strateškog plana preduzeća koji obuhvata deo za upravljanje rizikom [2]. Preventivne strategije poslovanja primenjuju se na unapređenju zadovoljstva kupaca, u smanjenju nedostataka i stvaranju konkurentske prednosti.…”

“…Podrška najvišem menadžmentu je model upravljanja rizicima koji je zasnovan na PDCA (Plan-Do-Check-Act) ciklusu upravljanja. Planiranjeidentifikovanje rizika, Uraditi -analiza rizika, Provera -lečenje rizika, Postupak -pregled sprovođenja i efikasnosti [2]. Uticaj upravljanja rizicima primenom sistema upravljanja kvalitetom QMS ISO 9001:2015 na organizacione performanse i organizacioni učinak prepoznaje se u strukturi i dobrom organizovanju sprovođenja upravljanja rizikom što uključuje unapređenje strategije upravljanja rizikom u poslovnoj organizaciji na svim nivoima [2].…”