“…AT/AR already posed a controversial discussion about safety, social justice, usefulness and appropriateness in long-term care. In addition, discussions arose on questions of economic viability, customer acceptance, co-design and user impact (e.g., stress level) (Berkowsky et al, 2017;Chu et al, 2017;Kwon, 2017;Meyer and Fricke, 2017;Diefenbach, 2018;Merkel and Kucharski, 2019;Peine and Neven, 2020). All these aspects have already been explored in current research literature, even though a deeper understanding, for example, of ambivalent user acceptance is still needed (Hersh, 2015).…”