Robotic Process Automation: A New Enabler for Digital Transformation
                    and Operational Excellence

Bu, Shaoyang; Jeong, Uk A; Koh, Joon

doi:10.22682/bcrp.2022.5.1.29

Cited by 9 publications

(7 citation statements)

References 11 publications

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“…Conversational chatbots, also known as virtual assistants, simulate a conversation similar to a conversation with another human being. In addition to programmed dialogue scenarios, they also use advanced technologies such as (Bu, et. al., 2022): Natural Language Understanding, machine language processing (Neuro Linguistic Programming), Machine Learning, and Sentiment Analysis.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…For the purpose of unifying the wide variety of document formats, RPA bots are suitable (Bu, Jeong, Koh, 2022).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…The advantages of RPAs (Bu, Jeong, Koh, 2022) are that RPA bots usually do not require any special integration with the organization's software, since it uses screen scraping and a physical user interface. Therefore, no change in organizational processes is required.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Can bots Support Employees in Lessening Digital Fatigue During e-Work: Research Results

Zalewska-Turzyńska

2022

ECKM

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The pandemic situation has obliged organizations to shift all possible tasks to the Internet and to replace on-site work by its remote version. Without a preparation stage, companies were forced to adopt remote working at the individual-level and cloud computing at the organization level simultaneously. As a consequence, the accelerated shift toward digital work forced employees to rapidly learn how to use various ICT tools (which were not necessarily compatible with each other) and how to implement them into a daily routine.The protracted pandemic has led to many employees working from home, especially those doing knowledge-based work, and has often imposed remote work without the on-site option. This has led (and is still leading) to digital fatigue of workers (a phenomenon that negatively affects the performance of both the employee and the organization), the effects of which have already been named and described by scientists. One solution to unburden employees could be by relieving them from everyday, repetitive, and often tedious jobs By delegating these tasks to bots (especially those that may be subject to automation), it will enable employees to deal with more creative and knowledge-based tasks that require attention and do not cause the same level of fatigue and weariness. In this paper, the research question enquires whether there are commonplace digital processes in organizations that can be automated. If yes, then which technologies are used on a regular basis to automate the processes. The conducted literature review helped to distinguish three categories of standard digital processes suitable for automation – Information and Communication Technology (ICT) based processes (written and spoken), Robotic Process Automation (RPA) and processes of searching for specific information. The empirical research was conducted using the CATI questionnaire in 2020 on 400 organizations which use cloud computing for daily routines. The results indicate that the identified processes are indeed subject to automation, and organizations use bots for RPA most (27.5%), and voice chatbots least (3.75%). The use of bots is also shown to be statistically dependent on a company’s scope and size.

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Section: Theoretical Backgroundmentioning

confidence: 99%

“…For the purpose of unifying the wide variety of document formats, RPA bots are suitable (Bu, Jeong, Koh, 2022).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Can bots Support Employees in Lessening Digital Fatigue During e-Work: Research Results

Zalewska-Turzyńska

2022

ECKM

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“…These companies all utilized innovative platform strategies in their adaptation process, but each did so in a unique way. Uracle, with their message integration system (Jung, Kim, & Shin, 2022); Madras Check, with their coworking systems (Cho & Lee, 2022); LG CNS, with their AI-OCR software (Lee, Lim, & Chung, 2022); and IBM, with their hyper-automation (Bu, Jeong, & Koh, 2022). All of these companies are examples of the innovations that are taking place in the fields of message integration, coworking systems, and process automation.…”

mentioning

confidence: 99%

Business Communication Post Corona: Strategies for the Hybrid Workplace

Chang¹

2023

Bus. Commun. Res. Pract.

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It goes without saying that the recent pandemic has had an unparalleled impact on every aspect of our lives. The economy, culture, countless industries, medical care, work, and even home dynamics have been transformed by the spread of this virus, and they remain noticeably altered as we enter the "new normal. " Even as the numbers of new cases decline in what we now consider the post-COVID-19 era, remnants of this paradigm shift are visible-many people still prefer to wear masks in public, avoid crowded places, and do their shopping online. These trends are expected to continue indefinitely, even as faceto-face interactions resume. As Thomas Friedman of the New York Times stated, "There is the world B.C. (Before Corona) and the world A.C. (After Corona). " (Friedman, 2020).Out of the countless venues that have been transformed by the pandemic, the workplace in particular has seen one of the most accelerated rates of change. It is for this reason that BCRP published a special issue on Information and Communications Technology (ICT) companies in January of last year. That issue covered case studies of these companies in an effort to examine different approaches to the new normal. These companies all utilized innovative platform strategies in their adaptation process, but each did so in a unique way. Uracle, with their message integration system (Jung, Kim, & Shin, 2022); Madras Check, with their coworking systems (Cho & Lee, 2022); LG CNS, with their AI-OCR software (Lee, Lim, & Chung, 2022); and IBM, with their hyper-automation (Bu, Jeong, & Koh, 2022). All of these companies are examples of the innovations that are taking place in the fields of message integration, coworking systems, and process automation.

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“…Portanto, as organizações buscam moldar seus processos, automatizar tarefas manuais e aproveitar a análise de dados para tomar decisões permitindo que as empresas otimizem a alocação de recursos, reduzam custos e aumentem a produtividade, oferecendo um forte incentivo para iniciativas de transformação digital (TRAN-DANG; KIM, 2021). A automação, a otimização de processos e a tomada de decisões orientada por dados permitem que as organizações reduzam erros manuais e alcancem economias de custo com tecnologias de processos robóticos (RPA) e monitoramento em tempo real, além de tempos de resposta mais rápidos (BU et al, 2022). A computação em nuvem permite infraestrutura escalável, alocação de recursos sob demanda e maior flexibilidade (BORANGIU et al, 2019).…”

Section: Impacto Da Transformação Digital Nas Empresas E Comportament...unclassified

Fidelização e Retenção de Clientes em Modelos de Negócios Não Contratuais: Estimando a Probabilidade de Churn

Buzinaro

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The digital transformation in retail has caused a profound change in how companies conduct their businesses, with the integration of advanced technologies such as data analysis and artificial intelligence impacting customer interactions. E-commerce has expanded the boundaries of retail, offering convenience and access to a wider range of products. Digital transformation has become a necessity for companies that want to remain competitive and meet the growing demands of consumers for an efficient and personalized shopping experience.Within this context, identifying the customer's health throughout their lifecycle is essential, as churn can occur unpredictably. The BG/NBD model was used to predict the probability of customer churn, with significant results and good predictive capability. Kaplan-Meier analysis was used to examine purchasing behavior and demographic information, highlighting that customers with larger product baskets tend to stay longer, while those with high-value purchases have shorter-lasting relationships.In summary, the BG/NBD model was effective in classifying active and inactive customers, and Kaplan-Meier analysis provided valuable information on customer retention and loyalty, empowering the company to make data-driven strategic decisions based on digital transformation capabilities.

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Robotic Process Automation: A New Enabler for Digital Transformation and Operational Excellence

Cited by 9 publications

References 11 publications

Can bots Support Employees in Lessening Digital Fatigue During e-Work: Research Results

Can bots Support Employees in Lessening Digital Fatigue During e-Work: Research Results

Business Communication Post Corona: Strategies for the Hybrid Workplace

Fidelização e Retenção de Clientes em Modelos de Negócios Não Contratuais: Estimando a Probabilidade de Churn

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