Robotics and Automation in Hospitality Services

Abstract

The hotel sector is always developing and adjusting to the demands of its clients. Hotel robots have brought about a new mode of communication. When hoteliers are having trouble finding workers, Robots are used in the hospitality sector to do a variety of jobs, such as help at the front desk, clean, bring goods to guest rooms, give information, and automate repetitive operations to increase productivity and visitor happiness. In restaurants and bars, robots are already able to take orders through voice recognition or touchscreens, serve food and beverages, and even clear tables. Hotel room service can be operated by robots. These robots can be programmed to knock on doors, navigate elevators and halls, and perform jobs like bringing food and drinks. This not only increases output but also makes a good impression on clients.This book chapter presents four exploratory studies on the potential use of robots for customer feedback collection in the hotel industry.