Robotics at workplace: An integrated Twitter analytics – SEM based approach for behavioral intention to accept

Sinha, Neena; Singh, Pragati; Gupta, Manali; Singh, Pratibha

doi:10.1016/j.ijinfomgt.2020.102210

Cited by 63 publications

(21 citation statements)

References 89 publications

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“…In this case, the strategic HRM involvement may be crucial to ensure the safety of employees' workplace and to use robots as support. Therefore, robotics professionals and organizational managers such as HRM should consider these predictive variables to motivate and inspire employees to change their behavioral intentions positively and accept robots as employees or helpers (Sinha et al, 2020). The covariance between the behavioral intention of robot use and HRC in the workplace can be characterized as causal covariation and represents causal pathways to strategic human resources (HR) involvement (Marler and Parry, 2016).…”

Section: Strategic Human Resource Management Involvementmentioning

confidence: 99%

“…TAM assumes that acceptance or adoption of new technologies is assessed by employers’ attitudes toward the technology and their behavioral intention to try it (Venkatesh et al , 2012; Ho et al , 2021). Similarly, robot acceptance and adoption also lead to behavioral intention to maintain reliability while representing autonomous variables of anthropomorphism (Sinha et al , 2020).…”

Section: Behavioral Intentions In Use Of Robotsmentioning

confidence: 99%

“…Van Pinxteren et al (2019) also mentioned that these three factors provide more profound visions about mental steps and motivational procedures of employees anthropomorphizing robots in the organization by eliciting human characteristics from them. As a result of these three antecedents, employee intention to use robots would promote a higher level of trust and lead employees to develop an optimistic mindset and focus on the behavioral intention of using robots (Sinha et al , 2020).…”

Section: Behavioral Intentions In Use Of Robotsmentioning

confidence: 99%

“…Existing robotics research in the travel, tourism and hospitality (TTH) field shows that researchers generally focus on the definition, classification, involvement and impact of robots (Dautenhahn et al , 2005; Brougham and Haar, 2018; Wirtz et al , 2018; Van Pinxteren et al , 2019; Berezina et al , 2019; Turja et al , 2020; Sinha et al , 2020; Zhu and Chang, 2020; Reis et al , 2020; Samala et al , 2020; Lee et al , 2019; Choi et al , 2020; Parvez et al , 2021). In addition, some researchers focus on customers’ perceptions of robots (Tussyadiah and Park, 2018; Chan and Tung, 2019; Christou et al , 2020), employees’ perceptions of collaborating and working with robots (Qureshi and Syed, 2014; Ivanov et al , 2018; Yu, 2020; Vatan and Dogan, 2021; Bhargava et al , 2021; Del Giudice et al , 2021a, 2021b) and HRC (Djuric et al , 2016; Tung and Law, 2017; Hoffman, 2019; Molitor, 2020; Henschel et al , 2020; Libert et al , 2020; Wiese et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

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Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model

Parvez

Araslı

Öztüren

et al. 2022

JHTT

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Purpose This study aims to extend the technology acceptance model (TAM) to examine whether the introduction of robots influences employees’ behavioral intentions to use robots and awareness of robots to promote human–robot collaboration (HRC). Besides, the role of strategic human resource management (HRM) involvement as a moderator in the perception of robots as a team member was investigated. Design/methodology/approach Data were collected from 500 respondents via the Amazon Mechanical Turk platform. After data cleaning, 329 valid responses were analyzed. Partial least squares structural equation modeling was applied using Smart PLS Ver. 3.0 to test the study’s measurement and proposed research model. Findings The study results show that robots’ perceived usefulness and ease of use positively influence employees’ behavioral intentions to use robots. In addition, the advantages and disadvantages of robots have a positive impact on robot awareness. Employees’ behavioral intentions and awareness contribute positively to HRC. On the other hand, the moderating role of strategic human resources (HR’s) involvement in the relationships was insignificant. Research limitations/implications This study provides an exclusively applied understanding of robot presence and embodiment relevant to real-world HRC. In the travel, tourism and hospitality (TTH) industry, employees’ intention to use robots and robot awareness are significant factors. However, HRM involvement without the acceptance of robots could not enhance HRC. Originality/value Based on the literature review, to the best of the authors’ knowledge, this study is one of the first on this topic and extends TAM with new antecedents related to robot use, robot awareness and HRC in the TTH industry. In addition, this model attempts to determine the factors that favor HRC in the industry. This study also assessed the moderating role of strategic HR’s involvement in the behavioral intention of robot use, robot awareness and HRC.

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Section: Strategic Human Resource Management Involvementmentioning

confidence: 99%

Section: Behavioral Intentions In Use Of Robotsmentioning

confidence: 99%

Section: Behavioral Intentions In Use Of Robotsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model

Parvez

Araslı

Öztüren

et al. 2022

JHTT

View full text Add to dashboard Cite

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“…In this regard, the results of the AI ethics studies (Siau & Wang, 2020) are of great importance today. To this we add the mandatory study of aspects of legal support for the use of AI, and the transformation of corporate culture in connection with the emergence of AI technologies (Sinha et al, 2020). But first of all, we are interested in works devoted to the study of the influence of AI on human activity (Vinichenko et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Ethical Aspects Of Artificial Intelligence Use In Social Spheres And Management Environment

Leonov¹,

Kashtanova²,

Лобачева³

2021

Global Challenges and Prospects of the Modern Economic Development Proceedings of Global Challenges and Prospects of the Modern

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The Effect of Robot Anthropomorphism on Customers' Attention Activation and Satisfaction

Qiao,

Song

2024

J of Consumer Behaviour

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Prior research has predominantly focused on how interacting with anthropomorphic robots might affect customers' psychological processes and behaviors, wherein this stream of research has presented some inconsistent findings regarding its effectiveness in the service context. This research aims at taking a novel angle by illuminating on the arousal‐based reaction among customers, and their subsequent satisfaction. Grounded in selective attention theory, this research develops a model in which robot anthropomorphism activates customers' attention, which in turn cultivates heightened customer satisfaction. Findings across an eye‐tracking experiment (Study 1), a field survey study (Study 2), and a scenario‐based experiment (Study 3) converge to provide support to the hypotheses. The results of our mixed‐method approach shed new light on how robot anthropomorphism might impact customer satisfaction. Importantly, this study contributes to the research of service robot in the consumer psychology literature by disentangling an attention (arousal)‐based mechanism through which robot anthropomorphism might induce positive customer outcomes. Meanwhile, it simultaneously offers timely and crucial managerial implications for practitioners to better understand the underlying arousal‐based influences of digitalizing the service delivery among customers. This research ends with a discussion pertaining to its theoretical and practical implications.

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Robotics at workplace: An integrated Twitter analytics – SEM based approach for behavioral intention to accept

Cited by 63 publications

References 89 publications

Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model

Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model

Ethical Aspects Of Artificial Intelligence Use In Social Spheres And Management Environment

The Effect of Robot Anthropomorphism on Customers' Attention Activation and Satisfaction

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