Robots or humans for disaster response? Impact on consumer prosociality and possible explanations

Chen, Fangyuan; Huang, Szu‐chi

doi:10.1002/jcpy.1338

Cited by 5 publications

(2 citation statements)

References 43 publications

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“…There are, for example, a range of issues related to the impact of the pandemic on consumer adoption of technology, for which knowledge from various domains is required. Examples of recent research in this area have focused on consumer pro‐sociality in response to the adoption of robotics innovations for disaster response such as in the event of a pandemic (Chen & Huang, 2022), as well as the influence of consumer privacy and security perceptions on the adoption of mobile payment services (Khanra et al, 2021). Consumer acceptance of healthcare innovations is also an area of substantive interest, which has resulted in greater adoption of technologies such as virtual healthcare and remote monitoring services, in the wake of the pandemic (Betts et al, 2020; Cordina et al, 2021).…”

Section: Further Insights and Discussionmentioning

confidence: 99%

Section: Emerging Topicsmentioning

confidence: 99%

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“Inside” versus “outside” trends in consumer research

2023

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Given its multi‐faceted nature, consumer research has evinced interest from scholars both within and outside the marketing domain, resulting in ongoing knowledge contributions from a diverse range of disciplines. We conduct a comprehensive review and comparison across both marketing (“inside”) and non‐marketing (“outside”) disciplines to identify which topics are most and least focused on within each disciplinary domain and which are emerging as the most impactful. We also identify which of the marketing (FT50) journals are at the forefront of cutting‐edge research and demonstrate their contributions to the progression of the most impactful topics in the field. Based on our findings, we identify key gaps and under‐researched areas of substantive interest, highlight impactful emerging topics in non‐marketing journals where marketing could offer unique perspectives, and provide concrete suggestions and directions to further progress and stimulate consumer research.

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Section: Further Insights and Discussionmentioning

confidence: 99%

Section: Emerging Topicsmentioning

confidence: 99%