“…Ideally, the final outcome of our work would be the design of an IT capacity knowledge-based Decision Support System (DSS), inspired by Arinze et al (1992) First of all, despite the fact that the control chart used is robust to outliers, this is not the case for the underlying Holt-Winters smoothing. That is why the development and testing of a robust Holt-Winters algorithm (Croux et al, 2011), less sensitive to exceptional events, is under way. Secondly, the statistical controls are performed independently from one another.…”