Role conflict and burnout: The direct and moderating effects of political skill and perceived organizational support on burnout dimensions.

Abstract

Drawing from previous research on the effect of role conflict on burnout and the Conservation of Resources theory, the authors propose that individual differences in political skill and perceptions of organizational support will be negatively related to burnout and will also moderate the relationship between perceived role conflict and burnout. In a sample of 120 professional employees, political skill was associated with less depersonalization and feelings of reduced personal accomplishment and moderated the role conflict-reduced personal accomplishment relationship. Perceived organizational support was associated with less emotional exhaustion and depersonalization and moderated the role conflict-emotional exhaustion relationship. Implications of results are discussed and directions for future research are offered.

Teachers’ Emotional Labour and Burnout: Does Perceived Organizational Support Matter?

“…This suggests that enhancing perceived organizational support will protect teachers from burnout. This is consistent with the findings of Kinman et al (2011) andJawahar et al (2007) who also reported an inverse association between workplace social support and emotional exhaustion and depersonalization among employees in human-service jobs.However, POS failed to moderate the associations between surface acting and emotional exhaustion; deep acting and emotional exhaustion; surface acting and depersonalization; and deep acting and depersonalization. Therefore, hypotheses 3a, 3b, 3c and 3d were not confirmed.…”

“…These findings are not in harmony with previous studies that found a moderating role of social support (e.g., Kinman et al, 2011;Moon et al, 2013). The findings were somewhat consistent with that of Jawahar et al (2007) who found that POS failed to moderate the relations between perceived role conflict and depersonalization. It is possible that the measurement of POS unidimensionally may have to some extent, contributed to findings in the current study.…”

“…High level of perceived social support reduced the sense of stress at work and enhanced the sense of health. In addition, Jawahar et al (2007) unearthed further evidence concerning the link between role conflict, a type of job stressor and burnout. Jawahar et al examined the direct as well as the moderating effects of political skill and POS on the relationship between role conflict and burnout among a sample of professional employees comprising of programmers, software and hardware engineers, marketing specialists, and managers in the United States.…”

“…With few exceptions (e.g., Jawahar, Stone, & Kisamore 2007;Moon et al, 2013;Srivastava, 2011), most previous studies have focused on coworker or supervisor support (e.g., Brouwers et al, 2011). Little is however known concerning whether POS can protect teachers from the negative impact of emotional labour.…”

Coping Strategies to Confront Problems and Work Stress among Health Practitioners According to Their Personality Type

“…Occupational organizations develop a new context in line with the new technological, economic and social changes that lead to a series of psychosocial problems that contribute to job stress and burnout which are considered as main problems affect employees' health (Jawahar et al, 2007). Economically, the organizations pay annually more than 60 billion dollars on workstress related diseases (Matteson & John 1987).…”