Role of Community Informatics in Heritage Tourism Development

Gretzel, Ulrike; Go, Hanyoung; Lee, Kyung‐Hee; Jamal, Tazim

doi:10.1007/978-3-211-93971-0_1

Cited by 6 publications

(3 citation statements)

References 19 publications

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“…Smart destination initiatives help DMOs better understand the needs, business patterns and success factors of participating hospitality organisations. They can then design appropriate policies to support businesses, while optimising shared tourism resources and balancing the needs of the local community (Gretzel et al , 2009).…”

Section: Smart Hospitality Stakeholders: Reengineering Value Chains A...mentioning

confidence: 99%

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Buhalis

O’Connor

Leung

2022

IJCHM

121

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Purpose Building on recent smart hospitality systematic reviews and extensive literature analyses, this paper aims to explore recent developments, themes and issues within smart hospitality. It synthesises existing knowledge, extrapolating forward and contributes to the future development of smart hospitality by serving as a reference to enrich academic/industry discussions and stimulate future research. Design/methodology/approach The research examined 8 recent review articles on smart hospitality and tourism and extracted 145 articles in peer-reviewed sources from Web of Science focussed on smart hospitality. These publications supported in-depth analysis to explore the body of knowledge and develop foresight for the future of smart hospitality within business ecosystems at tourism destinations. It synthesises knowledge and provides the basis for the development of a comprehensive in-depth research agenda in smart hospitality innovations as well as the formulation of agile hospitality ecosystems. Findings This paper illustrates that smart hospitality introduces disruptive innovations that affect the entire hospitality ecosystem. Smart hospitality takes advantage of smart cities and smart tourism towards establishing agile business ecosystems in networked destinations. Having reviewed the existing literature, the study developed a conceptual framework and introduced a comprehensive future research agenda. This includes the drivers of smart hospitality, namely, customer-centricity, personalisation, individualisation and contextualisation; marketing-driven hospitality excellence and metaverse; as well as operation agility, asset strategy, talent management and supplier interoperation. It also identified the foundations that provide the infostructure for smart hospitality, including ambient intelligence, big data, processes and sustainability, providing the capability blocks to co-create value for all stakeholders in the hospitality ecosystem. Originality/value This study conceptualises smart hospitality as a disruptive and innovative power that will affect the competitiveness of hospitality and tourism organisations as part of a comprehensive ecosystem. It identifies the key stakeholders and explores how they can take advantage of emerging developments. This paper proposes the drivers and foundation for future research on smart hospitality. The research provides a conceptual synthesis of the literature and the concepts that have been elaborated. The foundations are effectively the infostructure that enables the drivers to add value to different stakeholders. Key issues are identified to stimulate further research on the area to support smart hospitality development and adoption.

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Section: Smart Hospitality Stakeholders: Reengineering Value Chains A...mentioning

confidence: 99%

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Buhalis

O’Connor

Leung

2022

IJCHM

121

View full text Add to dashboard Cite

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“…Indeed, numerous community projects have used RS and GIS for participatory urban planning (see Elwood and Leitner, 1998;Hovorka and Auerbach, 2010;Nuojua, 2010;Yu and Cai, 2009). Therefore, CI researchers are encouraged to explore how ICTs can contribute to such communicative planning processes (Gretzel et al, 2009;Krouk et al, 2000).…”

Section: Conclusion: Toward "Ci-supported New Urbanism"mentioning

confidence: 99%

Community Informatics and the New Urbanism: Incorporating Information and Communication Technologies into Planning Integrated Urban Communities

Shin¹,

Shin²

2012

Journal of Urban Technology

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The growing development of information and communication technologies (ICTs) has influenced the use of urban spaces. People tend to depreciate physical place, while they extend structures of associational life beyond geographic limitation and focus on a place-less, networked form of human relationship as community. On the other hand, urban spaces are strategically designed and developed with the help of technological innovation to boost local tourism, draw global investment, and effectively control the public. This study deals with this technology-driven, bifurcated, urban spatial transformation. First, we discuss what drives such change and how the use of ICTs affects the way people use urban spaces. Based on this assessment, we address a normative use of ICTs for community-based urban planning. For this, we provide the concept, Community Informatics-Supported New Urbanism (CI-NU), which basically suggests ways of collaboration between community informatics practitioners and new urbanists to accomplish their shared goals of integrated community development.

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“…Community Informatics (CI), another identified ICT-based tool/application, was used for community engagement, heritage preservation, interpretation and community cohesion (Gretzel et al 2009), and this tool truly engages with the socio-cultural aspect of sustainable tourism. Through using ICT as the medium, it can connect the community by allowing them greater involvement in decisions relating to tourism development and planning at the destination.…”

Section: We Use Gis Simply To Layer Information So That We Can Establmentioning

confidence: 99%

Technology innovation and applications in sustainable destination development

Ali

Frew

2014

Inf Technol Tourism

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This paper introduces information and communication technologies as an innovative approach to managing sustainable tourism development from a destination management perspective. Specific attention is focused on the how destination managers utilise the various forms of technology in addressing both the positive and negative impacts of tourism. Building on Hjalager's (1997) analytical typology for sustainable tourism innovation, this research aims to advance tourism innovation research and demonstrate new uses of technology and the wider applications for sustainable tourism. Using a thorough literature review and primary research with destination managers, a collection of technology based tools and their uses were examined for sustainable tourism development and how these tools can foster destination innovativeness. KeywordsICT, information and communication technology, sustainable tourism, eTourism, innovation, destination management IntroductionTourism's phenomenal, sustained growth rate makes it highly attractive as a means of economic development (Mihalic et al. 2012) and like most commercial activities, tourism has produced both beneficial and detrimental environmental and socio-cultural impacts, some of which may be irreversible. Balancing economic growth with protection of the environment is a challenge, which today faces most tourism professionals and the tourism industry is focusing on sustainable tourism development (ST) as a mechanism to try to achieve the aims of economic development whilst protecting, preserving and enhancing the environment (Swarbrooke 1999).Destinations are inevitably the areas where the main tourism impacts occur are felt most powerfully (Wall and Mathieson 2006) and there has been a general and growing concern on how destinations can develop in a sustainable manner (Dodds 2012). A plethora of ideas, techniques and philosophies have been developed to both explore and explain ST (Swarbrooke 1999). Some examples of these approaches include indicators, monitoring, eco-labelling, codes of conduct and alternative forms of tourism. However, many of these approaches have been documented as having a "lack of quality, technical content, reliability, maturity, equity and effectiveness" (Van Der Duim and Van Marwijk 2006: 449). Despite more than 40 years of tourism research focusing on ST and its implementation (Mihalic et al. 2012), the case is still considered theoretically weak (Moscardo 2008; Sharpley 2010). Pigram's (1990) and Liu's (2003) arguments that ST research has to progress beyond the formulation and discussion of the principles and assumptions to effective solutions is still at the crux of the debate today. Added to this, tourism businesses find it difficult to understand and apply sustainability practices (Mihalic et al. 2012) whilst Sharpley (2010) debates that the notion of sustainable tourism is indeed a myth which prevents ST from becoming a practical reality. Therefore challenges still exist to find viable ways of translating ST into practical actions for the tou...

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Role of Community Informatics in Heritage Tourism Development

Cited by 6 publications

References 19 publications

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Community Informatics and the New Urbanism: Incorporating Information and Communication Technologies into Planning Integrated Urban Communities

Technology innovation and applications in sustainable destination development

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