Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

Abstract

Six sigma can enable us to determine the possible solutions to most of the problems which are being faced by the healthcare system of Pakistan. Six sigma is a viable way to make healthcare rapid and proficient. It is already being successfully utilized around the globe in service as well as the manufacturing sector. This research is a preliminary study; conducted, in an attempt, to highlight the issues in healthcare like scarcity of medicines, the inefficiency of medical staff, insufficient beds and low doctor/patient ratio in hospitals of Pakistan. A proposal is proposed for a viable solution in the form of six-sigma. For this study, six-sigma identifies the potential issue by involving all employees of the targeted sectors. The collection of primary data was done from employees at quality departments in hospitals and via survey. The importance of critical success factors in the public and private hospitals of Pakistan was determined by the aforementioned survey. Critical analysis pointed out that most of the employees were unaware of the quality initiatives and six-sigma.

Critical Success Factors of Lean Six Sigma Implementations in Philippine Food Manufacturing Companies

“…( (Abid et al 2020, Abu et al 2019, Alhuraish et al 2017, Ali et al 2020, Al Manei et al 2017, Baskaran and Lakshmanan 2019, Caldera et al 2019, Costa et al 2020, Davis and Fifolt 2018, Dubey et al 2016, Gandhi et al 2018, Hudnurkar et al 2019, Kaswan and Rathi 2019, Knol et al 2018, Kuvvetli et al 2016, Lande et al 2016, Lodgaard et al 2016, Madhani 2020, Marzagao and Carvalho 2016, Mohammad and Oduoza 2019, Mundra and Mishra 2020, Netland 2016, Parmar and Desai 2020, Pereira et al 2017, Pereira and Tortorella 2018, Secchi and Camuffo 2019, Sieckmann et al 2018, Singh et al 2021, Stankalla et al 2018, Zala et al 2020, Zhuo 2016…”

Integrating the Theory of Constraints and Six Sigma: Process Improvement Implementation

“…The studies about 6σ are classified within the framework of descriptive, experimental, conceptual and literature review (Nonthaleerak & Hendry, 2006;Ninerola, Rebull & Lara, 2021). The method is described in the literature on the manufacturing sector (Koch, Yang, & Gu, 2004;Erdiller & Orbak, 2005;Hsu, Pearn, & Wu, 2008;Boangmanalu, Abigail, Sembiring, & Tampubolon, 2020;Sithole & Nyembwe, 2020;Rebull, et al, 2020) and service sector (Dakhil, 2019;Stanivuk, et al, 2020;Abid, et al, 2020;Ali, 2020) applications; in the context of its relationship with Total Quality Management (TQM) (Yang, 2004;Çalışkan, 2006;Bircan & Köse, 2012;Elmacı, Uslu, & Tutkavul, 2013) and lean (Edgeman & Bigio, 2004;Turan & Turan, 2019;Ikumapayi, et al, 2020;Gholami, et al, 2021;Costa, et al, 2021); it is also seen that it is the subject in conceptual and descriptive frameworks (Pyzdek, 2000;Rasis, Gitlow, & Popovic, 2002;Rowlands, 2003;Coronado & Antony, 2004;Antony, 2004;Ülgen, 2014;Uluskan, 2017). According to Kwalk & Anbari (2006) 6σ includes the combination of five methods; TQM or continuous quality improvement, customer focus, multiple analysis methods, financial performance and project management (Lee & Chang, 2012, p.453).…”

Closing gap between new development and voice of customer

“…This scientific research is conducted through DMAIC methodology from Six Sigma. It provides a customer focused, well defined methodology supported by a clear set of comprehensive tool for process improvement (Tjahjono et al, 2010, Abid et al, 2020, the main objective for New Service Development process, and is a commonly applied methodology to achieve customer satisfaction by linking the VOC with an understanding of Critical to Quality factors (Den Boer, 2006).…”