Role of Critical Success Factors in Offshore Quality Requirement Change Management Using SLR

Abstract

In software engineering field, requirement change management is a challenging job. Ignoring incoming changes results in customer displeasure. It may also result in late product transportation. Managing requirement changes in poor way is the main cause of product failure. It has more diverse effect in global software outsourcing. In software quality requirement change management, it is necessary to address success factors in order to accomplish the requirements of the customers. In this paper, systematic literature review approach is used for documentation and scrutinization of success factors. Total sixteen success factors were recognized having great impact on quality software requirement change management.

How Software Quality Mediates the Impact of Intellectual Capital on Commercial Open-Source Software Company Success

“…Software quality is the total characteristics of an entity that depends on its capacity to satisfy explicit and implicit VOLUME 10, 2022 needs [34]- [36]. Hence, poor software quality negatively impacts not only customer satisfaction but also software maintainability, economic gains, and human life in the real-world context [12], [34], [37], [38]. Software maintenance is the most expensive activity in the software development process, representing about 75% of the total cost.…”

“…In general, quality is considered as the most vital factor for meeting customer expectations and organizational growth [12], [34], [40]. More specifically, software quality is a critical success factor for software development companies [12], [13], [41].…”

“…In general, quality is considered as the most vital factor for meeting customer expectations and organizational growth [12], [34], [40]. More specifically, software quality is a critical success factor for software development companies [12], [13], [41]. Software development companies often depend on effective coordination of software development processes and quality management activities (engineering) to attain the desired level of software quality.…”

“…In addition, studies indicate that IC might not directly affect company success see for example, [2], [3], [11]. Thus, software quality (SQ) is considered critical for the success of software companies [12]- [15]. However, the mediating role of SQ on the relationship between IC and company success has not yet been investigated in the COSS company context.…”

“…In relation to their structural capital (SC), for instance, the increase in bugs and vulnerability emanating from open-source software (OSS) impacts COSS companies' products [19], [20]. SC is further influenced by issues such as incapability to accurately schedule, budget, communication problems, and goal ambiguity [12], [21]. Aside from this, since COSS companies work with OSS communities, their relational capital is constrained by documentation problems, lack of sustainable participation, project abandonment, and failure to meet the demands of the OSS community [22]- [25].…”