Role of Emotional Intelligence in Conflict Management Strategies of Nurses

Abstract

The study determined that nurses' emotional intelligence affects conflict management strategies. To use effective strategies in conflict management, nurses must develop emotional intelligence. Training programs on conflict management and emotional intelligence are needed to improve effective conflict management in healthcare facilities.

An integrative review on conflict management styles among nursing professionals: implications for nursing management

“…Another group of studies analysed the choice of conflict styles among nursing professionals in relation to work tenure (Al Hamdan et al., ; Başoğul & Özgür, ; Kantek & Kavla, ; Mohamed & Yousef, ; Whitworth, ). For instance, nurse managers in Jordan who had less than 10 years of work experience used the integrative style of managing conflict more than those with more than 10 years of experience (Al Hamdan et al., ).…”

“…In an earlier study in Turkey, obliging was common among Turkish nurses with more than 20 or more years of management experience while “avoiding” was observed in nurses with 6 to 10 years of work experience (Kantek & Kavla, ). In a more recent study in Turkey, nurses who had less than 5 years of work experience reported greater use of the “integrating strategy” compared to those nurses with 6 to 10 years of work experience (Başoğul & Özgür, ). In two separate studies in Egypt and the United States, an increased year of work experience was associated with greater use of all conflict management resolution styles, except for the “avoiding style” (Mohamed & Yousef, ; Whitworth, ).…”

The impact of emotional intelligence on conflict management styles used by jordanian nurse managers

“…However, not all studies reported the same direction of the relationships between emotional intelligence and conflict management styles. In their study which included 277 nurses, Başoğul and Özgür () found a positive relationship between emotional intelligence and integrative, obliging, dominating and compromising conflict management styles. Another study conducted with a sample of 568 undergraduate nursing students found that emotional intelligence was positively associated with using integrating, obliging, compromising and dominating styles, and negatively associated with using the avoiding style (Chan, Sit, & Lau, ).…”

Nurses' and nursing assistants' emotional skills: A major determinant of motivation for patient education

“…Emotional skills have been shown to be positively associated with nurses' motivation (Donoso, Demerouti, Garrosa Hernández, Moreno‐Jiménez, & Carmona Cobo, ; Garrosa, Moreno‐Jiménez, Rodríguez‐Muñoz, & Rodríguez‐Carvajal, ), professional development activities (Fujino, Tanaka, Yonemitsu, & Kawamoto, ) and even practice performance (Lee, Gu, & Kim, ; Rankin, ). For example, high emotional skills ensure perseverance even in the case of a first failure (Agnoli, Pittarello, Hysenbelli, & Rubaltelli, ) and facilitate conflict resolution (Ceyda Başoğul & Gönül Özgür, ). All these data suggest that emotional skills could be associated with motivation for TPE both directly and indirectly, via a higher sense of autonomy, competence and relatedness in TPE.…”