Role of Emotional Intelligence in Leadership and Organizational success

Abstract

Emotional Intelligence (EI) plays a significant role in creating leadership skills and making an effective workplace. Positive work environment will enable everyone to understand each other, manage their own emotions in positive ways to relieve stress, communicate effectively, empathize with others, and help to manage relationships within the organization.The objective was to explore the association of emotional intelligence in leadership and organizational success among the study participants.Observational study was done among participants for a period of six months. The study was conducted among healthcare professionals, bank employees and self-employed workers in the city of Batticaloa, Sri Lanka (n=9). Two physicians and one nurse were considered in Health care workers. Among bank employees, two of them were in the manager positions and one of them worked in customer service. In self-employed workers' different categories and stages of employees were considered. One of them was a lawyer, one private tutor and one retail businessman. Content analysis was done manually. Themes identified were career satisfaction and having work-life balance. In all categories of career, stage and nature of career had an influence on career satisfaction and work life balance. Career satisfaction was measured by achieving the targets and feeling peaceful at work place. When we considered career satisfaction 100% of self-employed workers had it and 70% of Health-care workers and Bank employees expressed it. When considering the work life balance 70% of the self-employed workers had work life balance and in other professions less than 50% of them had a good work life balance.It was proved that employees with higher Emotional Intelligence had career satisfaction; good work life balance and they could lead the organization in a successful way.