Role of knowledge management in achieving organizational performance: Proposed framework through literature survey

Abstract

Purpose-Keeping in view the increasing demand of knowledge management, Researchers has recognized the need for structures for appraising the influence of knowledge management (KM) on organizational performance (OP). Despite of the wide performances of KM, at present there is no uniform structure for evaluating the OP. The basic intent of this study / research is to plan the appropriate methodologies to evaluate the impact of KM to enhance OP. Methodology-At the end of this paper, the author proposes a theoretical model based on comprehensive and inclusive researches in the extent of KM and OP. Findings-Through a wide-ranging organization of KM practices, the probable model discovers the influence of each KM practice on enlightening the level of OP. Conclusion-The suggested model can play an important part in the management of the processes of KM execution in order to explore as it affects on OP.

A systematic evaluation of links among corporate structure, knowledge management, and financial effectiveness in Vietnam’s banking sector

“…Based on the empirical findings, hypothesis H1 reveals that a greater acceptance level of knowledge management in banking likely leads to greater financial effectiveness in banking. These results are consistent with prior studies undertaken by Dröge et al (2003), Chen and Huang (2007), Jamil (2017), Imran (2014), Ngahu and Mbugua (2017) and Ahmed et al (2015). In line with the hypothesis H2, the empirical results indicate that three elements (FOR, COP & CNT) of corporate structure have a statistically positive effect on the acceptance of knowledge management in business.…”

“…Second, the management of knowledge could directly enhance organizational performance. Therefore, the management of knowledge is regarded as a crucial element in creating competitive advantages and augmenting organizational performance (Chen & Huang, 2007;Jamil, 2017). Additionally, Salojärvi, Furu, and Sveiby (2005) confirmed that the management of knowledge is associated with organizational growth, whereas Hsu, Lawson, and Liang (2007) affirmed the magnitude of accepting that the management of knowledge is correlative to organizational performance.…”

Marketing Performance Sustainability in the Jordanian Hospitality Industry: The Roles of Customer Relationship Management and Service Quality

“…Relevantly, a meaningful relationship between customer KM and marketing competencies was reported by Fan and Ku [46] who found that KM can also significantly empower firms in their strategic decision-making. Moreover, as indicated in some other past studies [33,47,48], firms with successful KM can effectively form positive and superior customer relationships, and such relationships affect marketing performance in a positive manner.…”