“…In this regard, training and support programs for fertility clinical staff are advocated in order to reduce stress, prevent burnout and also improve the ability to care for patients ( Gameiro, Boivin, & Domar, 2013 ; Grill, 2015 ; Norré & Wischmann, 2011 ; Patel, Sharma, & Kumar, 2018 ). As well, the need for providing staff training in communication-skills, shared decision-making, empathy, breaking bad news has raised in recent times, as well as the relevance of mental health practitioners in infertility clinics ( Gameiro, Boivin, & Domar, 2013 ; Grill, 2015 ; Patel, Sharma, & Kumar, 2018 ). This may be particularly relevant in the Italian context, where the fertility staff’ experience is made more complex by ethical-religious issues and restrictive legislation, and third-party reproductive techniques, characterized by higher chance of success, have been allowed as a treatment option only in recent times.…”