Groundwater, a primary source of freshwater on Earth, is rapidly declining due to natural and anthropogenic activities. This study aimed to investigate the spatial distribution of dissolved organic matter (DOM) and heavy metals (HMs) in two municipal groundwater networks (A and B) from tube wells to taps in an industrial city, Faisalabad. The results showed that parameters such as color, turbidity, pH, EC, TDS, Ca2+, Mg2+, CO32−, HCO3−, Cl−, CaCO3, Na+, and NO3− were within the permissible limits set by the World Health Organization (WHO) and Pakistan Environmental Quality Standards (PEQSs). However, parameters like DO and COD exceeded standard values along the routes. Odor, taste, temperature, BOD, NH4+, T. coli, and F. coli surpassed acceptable levels at the tap end of both networks. Fluorescence EEM-PARAFAC spectra were analyzed at an excitation wavelength of 220–500 nm and emission wavelength of 240–550 nm, revealing UVA-humic-like (C1–C2) and UVC-humic-like (C3) components in the DOM. Based on fluorescence intensity, DOM was dominated by C2 > C1 > C3 compounds in both networks. The mean concentrations of HMs, including Cu, Zn, and Fe, fell below the prescribed limits in both networks. However, concentrations of Pb (A: 0.015–0.028 mg/L), (B: 0.013–0.027 mg/L), and Cd (A: 0.004–0.006 mg/L), (B: 0.005–0.008 mg/L) exceeded permissible limits from tube wells to taps. Moreover, C1 demonstrated a significant positive correlation with Cd and Cu in networks A and B, respectively. Furthermore, C2 displayed a significant positive correlation with Cd in network A. This study concludes that the groundwater in both networks (A and B) is contaminated by agricultural runoff, industrial and sewage water, plumbing materials, and eroded pipelines. As a result, the water is unsafe for cooking and drinking, posing risks of kidney, lung, and bladder cancers. Therefore, this study urgently recommends pipeline reconstruction and the implementation of proper groundwater remediation approaches before these sources are used for drinking.