RTI As A Case Of Institutional Change

Jha, Himanshu

doi:10.54945/jjpp.v5i1.146

Cited by 1 publication

(1 citation statement)

References 7 publications

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“…In comparison to a regular office-based work set-up, much less is known about the antecedents (De Raeve et al , 2008; Jha and Jha, 2010; Schieman and Reid, 2008) and consequences (De Dreu et al , 2004; De Raeve et al , 2009; Frone, 2000; Kundi and Badar, 2021) accompanying interpersonal conflict in the context of teleworking. With the increased popularity of teleworking, examining its association with interpersonal conflict seems pertinent.…”

Section: Introductionmentioning

confidence: 99%

Interpersonal conflict and psychological well-being at work: the beneficial effects of teleworking and emotional intelligence

Parent-Lamarche,

Saade

2023

IJCMA

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Purpose This cross-sectional study had several objectives. This paper aims to study the direct effect of teleworking on interpersonal conflict, the mediating role that interpersonal conflict can play between teleworking and psychological well-being, the moderating role emotional intelligence (EI) can play between teleworking and interpersonal conflict and whether this moderation effect can, in turn, be associated with psychological well-being (moderated mediation effect). Design/methodology/approach Path analyses using Mplus software were performed on a sample of 264 employees from 19 small- and medium-sized organizations. Findings While teleworking was associated with lower interpersonal conflict, it was not associated with enhanced psychological well-being. Interestingly, workload seemed to be associated with higher interpersonal conflict, while decision authority and support garnered from one’s supervisor seemed to be associated with lower interpersonal conflict. Teleworking was indirectly associated with higher psychological well-being via interpersonal conflict. Finally, EI played a moderating role between teleworking and lower interpersonal conflict. This was, in turn, associated with higher psychological well-being. Practical implications EI is an essential skill to develop in the workplace. Originality/value A deepened understanding of the role played by EI at work could help organizations to provide positive work environments, both in person and online. This is especially relevant today, with the continued increase in teleworking practices and the resulting rapidly changing interpersonal relationships.

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