“…It denotes customers' perceptions or assumptions that business organizations' practices are desirable and correct within a specific social constructed structure of norms, values, beliefs, and definitions [ 28 ]. At the societal level, overall judgment about legitimacy is determined by the legal-regulatory framework, moral standards, and social norms [ 63 ]. Therefore, it is agreed that brand legitimacy is granted by members of institutional environments, including business partners, government agencies, and, more importantly, customers [ 21 ].…”