Safety at the Sharp End

Flin, Rhona; O’Connor, Paul; Crichton, Margaret

doi:10.1201/9781315607467

Cited by 235 publications

(389 citation statements)

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“…Research conducted in other high reliability industries, defined as those that have a good safety record but that are hazardous [59], such as nuclear control plants, the military, aviation and surgery, has identified seven key social and cognitive skills that can improve performance in daily operations and in emergencies [73]. These are decision-making, situation-awareness, communication, leadership, teamwork, stress management and fatigue management.…”

Section: Logisticsmentioning

confidence: 99%

“…At a superficial level these skills appear equally relevant to the mining IMT, but they cannot be generalised across industries. Therefore, before identifying potentially beneficial skills, the non-technical issues that impact mining IMT decision-making must be identified [73]. Thus, this thesis aims to identify and describe the issues that impact IMT decision-making at underground coal mines.…”

Section: Logisticsmentioning

confidence: 99%

“…This means that prescribing or legitimising the use of only one decision-making method is potentially detrimental to an IMT's performance. Factors that can determine which decision-making process is optimum include who is making the decision, their expertise, how familiar the situ-ation is, the time available, the risk involved, the resources available and the rules that must be applied [73]. , has outlined four types of decision-making processes used in industry when an unexpected incident happens: recognition-primed, rule-based, choice and creative decisions.…”

Section: Decision-makingmentioning

confidence: 99%

“…Many models have been developed [121]. One of these is the Recognition Primed DecisionMaking Model (RPDM) , which is said to be representative of the decision-making processes used by pilots, intensive care nurses, firefighters, o↵shore installation managers, naval o cers and soldiers [91,73,67,29,30,102].…”

Section: Decision-makingmentioning

confidence: 99%

“…A critical di↵erence between the mining IMT and IMTs in other industries is that the mining IC is a novice in emergency situations, whereas other ICs are generally extensively trained or frequently make decisions in emergency situations, such as fire commanders and other emergency services personnel. To these personnel the emergency environment, and their reactions to it, are familiar.Research conducted in other high reliability industries, defined as those that have a good safety record but that are hazardous [59], such as nuclear control plants, the military, aviation and surgery, has identified seven key social and cognitive skills that can improve performance in daily operations and in emergencies [73]. These are decision-making, situation-awareness, communication, leadership, teamwork, stress management and fatigue management.…”

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confidence: 99%

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The impact of non-technical issues on decision-making by coal mining incident management teams

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A serious incident in an underground coal mine can claim many lives in an instant. The lives of those who survive the initial moments can be dependent on the decisions made by the incident management team (IMT). The IMT is a team of mine employees assembled immediately upon the discovery of an incident to manage the response. Evaluations of annual emergency exercises conducted at underground coal-mines in Queensland have indicated that IMT decision-making is generally sub-optimal. This finding was echoed by the Royal Commission into the New Zealand Pike River Coal Mine Tragedy that occurred in 2010. In many other high-reliability roles technical and non-technical issues have been found to impact decision-making. The goal of this research is to explore the role of non-technical issues in emergency decision-making following an underground coal mining incident. A review of the Queensland emergency exercise reports, direct observation of emergency simulations, and interviews with twenty-five mining personnel with real-life incident management experience at underground coal mine emergencies has led to the development of a non-technical skills taxonomy for decision-making in mining IMTs. The decision-making process in a mining IMT has been shown to be a broad socio-psycho-technical process within which technical and non-technical issues cannot be separated. Technical, social and cognitive skills are imperative to maintain adequate communication, situation awareness and optimal decision-making throughout the emergency management process. Declaration by authorThis thesis is composed of my original work, and contains no material previously published or written by another person except where due reference has been made in the text. I have clearly stated the contribution by others to jointly-authored works that I have included in my thesis.I have clearly stated the contribution of others to my thesis as a whole, including statistical assistance, survey design, data analysis, significant technical procedures, professional editorial advice, and any other original research work used or reported in my thesis. The content of my thesis is the result of work I have carried out since the commencement of my research higher degree candidature and does not include a substantial part of work that has been submitted to qualify for the award of any other degree or diploma in any university or other tertiary institution. I have clearly stated which parts of my thesis, if any, have been submitted to qualify for another award.I acknowledge that an electronic copy of my thesis must be lodged with the University Library and, subject to the General Award Rules of The University of Queensland, immediately made available for research and study in accordance with the Copyright Act 1968.I acknowledge that copyright of all material contained in my thesis resides with the copyright holder(s) of that material. Where appropriate I have obtained copyright permission from the copyright holder to reproduce material in this thesis. Publications d...

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Section: Logisticsmentioning

confidence: 99%

Section: Logisticsmentioning

confidence: 99%

Section: Decision-makingmentioning

confidence: 99%