Safety Climate and Organizational Communication Satisfaction Among Korean Perianesthesia Care Unit Nurses

Abstract

This study investigated organizational communication satisfaction and safety climate among perianesthesia care unit (PACU) nurses and factors affecting safety climate. Design: A cross-sectional study of 103 registered nurses currently working in PACUs in Korea. Methods: Organizational communication satisfaction was measured using the Communication Satisfaction Questionnaire, and safety climate was assessed using the Safety Attitudes Questionnaire-Korean version 2. Additional questions covered the demographics of the respondents and the characteristics of the hospital where they worked. Findings: Factors affecting teamwork climate included communication climate and horizontal informal communication. Safety climate was affected by media quality and organizational integration; job satisfaction by working in secondary hospitals, communication climate, and media quality; perception of management by working in public hospitals, media quality, and personal feedback; and working conditions by working in public hospitals, media quality, and personal feedback. Conclusions: The results show that Korean PACU nurses experience poorer safety climate compared with other countries. One suggestion is to enhance nurses' satisfaction using organizational communication (eg, by developing effective communication media that satisfy users) and to promote communication at an organizational level so that individual health care professionals are aware of their organizations' vision and policies.

Exploring the relationship between nurses’ communication satisfaction and patient safety culture

“…Therefore, good coordination has the ability to increase communication satisfaction among nurses and other health workers. 19 Nurses need proper communication to carry out activities and achieve set goals in the care unit. When the communication sources are sufficient, job-related information's availability and adequacy enable nurses to feel satisfied.…”

“…This study's results are in accordance with the statements that safety culture is enhanced through programs, such as unit-based interventions, the participation of organizational leadership in setting patient safety as a priority, education in hospitals, increasing collaboration between disciplines and increasing openness of communication within and between units. 19,22,23 Organizational climate is influenced by the way members behave and communicate. When the organizational climate in an organization is built positively or well developed, it increases positive behavior or attitudes, job satisfaction, and communication satisfaction among members.…”

“…Therefore, good coordination has the ability to increase communication satisfaction among nurses and other health workers. 19 …”

“…This study’s results are in accordance with the statements that safety culture is enhanced through programs, such as unit-based interventions, the participation of organizational leadership in setting patient safety as a priority, education in hospitals, increasing collaboration between disciplines and increasing openness of communication within and between units. 19 , 22 , 23 …”

Work climate in emergency health services during COVID-19 pandemic—An international multicenter study

“…show that Korean nurses experience a poorer security climate compared to other countries. One suggestion is to increase the satisfaction of nurses through organizational communication and to promote communication at the organizational level so that individual healthcare professionals are aware of their organisation's vision and policy ( 19 ). Similar results were obtained in the broadcasts of Poursadeqiyan et al and Borhani et al ( 20 , 21 ).…”