1977
DOI: 10.1017/s0047404500007259
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Same setting, different norms: Phone call beginnings in France and the United States

Abstract: French native speakers' reactions to phone calls in the United States are an indication of a difference in the norms of interaction between the two countries. This difference, in turn, is understood when one realizes that the phone call, constituting a speech event, is open to different cultural interpretations, in spite of a similarity in the physical conditions of the interaction between the caller and the answerer. (Sequencing conventional opening; cultural variability; telephone calls; France and United St… Show more

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Cited by 85 publications
(42 citation statements)
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“…This finding is in line with the other studies by Goddard (1977), Scollon and Scollon (1979), Schmidt and Richards (1980) and Blum-Kulka (1982) which they have observed the cross-cultural differences of speech acts in terms of function, distribution and frequency of occurrence. Figure 3.…”
Section: Malaysianssupporting
confidence: 93%
“…This finding is in line with the other studies by Goddard (1977), Scollon and Scollon (1979), Schmidt and Richards (1980) and Blum-Kulka (1982) which they have observed the cross-cultural differences of speech acts in terms of function, distribution and frequency of occurrence. Figure 3.…”
Section: Malaysianssupporting
confidence: 93%
“…These tasks are establishing mutual recipiency (via a summons-answer sequence); accomplishing identifications (via identification or recognition sequences), greeting each other (via an exchange of greetings); and when socially appropriate, inquiring into each other's state of being (via an exchange of "howareyous"; Schegloff, 1968Schegloff, , 1986. In addition to the studies that have investigated the accomplishment of these common tasks in English (Coupland, Coupland, & Robinson, 1992;Drew & Chilton, 2000;Hopper, 1989aHopper, , 1989bHopper, Doany, Johnson, & Drummond, 1990Hopper & Drummond, 1992;Jefferson, 1980;Sacks, 1975;Schegloff, 1967Schegloff, , 1968Schegloff, , 1979Schegloff, , 1986Schegloff, , 2002a, there has also been significant interest in how openings vary across cultures (Duranti, 1997;Godard, 1977;Greif & Gleason, 1980;Hopper & Chen, 1996;Hopper & Koleilat-Doany, 1989;Houtkoop-Steenstra, 1991, 2003Knuf, 1989Knuf, -1990Knuf, , 1990Knuf, -1991Lentz, 1997;Lindström, 1994;Sifianou, 1989;Sun, 2004;Taleghani-Nikazm, 2002) and how they get adapted to suit the requirements of particular institutional settings (Clayman, 1991;Heath, 1981;Hutchby, 1996;Robinson, 1998;Whalen & Zimmerman, 1987).…”
Section: Moving Out Of Openingsmentioning
confidence: 99%
“…Thus bis proposal for a 'culturally-contexted' conversation analysis which recognizes '... that societies differ in their ways of speaking both from one another and internally ... ' (1988: 11). Godard's (1977) study of telephone openings in French and American English, carried out within the ethnography of speaking tradition (cf. Gumperz and Hymes, 1972), pointed to the existence of different sociocultural norms in the use of the phone in the two languages and cultures.…”
mentioning
confidence: 99%