Satisfação das usuárias quanto à atenção prestada à criança pela rede básica de saúde

Abstract

Descriptive assessment study, based on Donabedian's Model of healthcare assessment, which evaluated the satisfaction of mothers and/or legal guardians of children under the age of one concerning the care delivered at the Primary Healthcare Units of Cuiaba, in the state of Mato Grosso, Brazil. Data collection took place between October and December 2010, through a questionnaire answered by 127 people legally responsible for the children. Data were analyzed according to descriptive statistics. The results showed that all the children have access to growth and development monitoring, although not all units check anthropometric parameters. It was noted that nurses are the professionals who most use the Children's Health Booklet and the health care delivered to children was evaluated by the users as average, and the professionals' performance as good. The degree of satisfaction was associated with guidance about accident prevention, child abuse and respiratory problems, as well as with the existence of a space to discuss concerns about the children during appointments and the delivery of free medication. RESUMOEstudo descritivo avaliativo, pautado no modelo donabediano de avaliação em saúde, que avaliou a satisfação das mães e/ou responsáveis de crianças menores de um ano de idade quanto à atenção prestada pelas Unidades Básicas de Saúde de Cuiabá -Mato Grosso. A coleta de dados transcorreu entre outubro e dezembro de 2010, e se deu por meio de questionário aplicado a 127 responsáveis pelas crianças. Os dados foram analisados segundo estatística descritiva. Os resultados mostraram que todas as crianças têm acesso ao acompanhamento de crescimento e desenvolvimento, contudo nem todas as unidades verificam os parâmetros antropométricos. Verificou-se que o enfermeiro é o profissional que mais utiliza a Caderneta de Saúde da Criança e que o atendimento de saúde prestado às crianças foi avaliado pelas usuárias como regular e a atuação dos profissionais como boa. O grau de satisfação foi associado às orientações sobre prevenção de acidentes, violência e problemas respiratórios, bem como à existência de um espaço para discutir preocupações sobre a criança durante a consulta e ao recebimento gratuito de medicamentos.Avaliação em saúde; Satisfação do paciente; Atenção primária à saúde; Qualidade da assistência à saúde. RESUMENInvestigación descriptiva de evaluación, basada en el modelo de Donabedian. El objetivo del presente estudio fue evaluar el nivel de satisfacción de las madres y/o tutores de niños menores de un año con la atención recibida en las unidades básicas de salud de Cuiabá, Mato Grosso. Las informaciones fueron recolectadas entre octubre y diciembre de 2010 a través de un cuestionario aplicado a 127 responsables por niños registrados en la unidad. Los datos fueron analizados utilizando la estadística descriptiva. Los resultados mostraron que todos los niños tienen acceso al control de crecimiento y desarrollo, sin embargo, no todas las unidades verifican los parámetros antropométricos. El enfermero es e...

Records of growth and development data in the child health handbook

“…Studies that specifi cally address the monitoring of growth and development based on primary care for children in the health care services reveal that the absence or incompleteness of data for this indicator in the handbook is widespread (7,9) .…”

Women's perception of prenatal and delivery care in cases of neonatal death

“…[1][2][3][4][5] Child mortality rates in Brazil remain high, when compared to more developed countries, although there has been a decreasing trend in such indicator in this country. 6 Among the factors associated with perinatal death is prenatal and delivery care. Prenatal care has improved in Brazil, with an increasing number of women having six or more consultations.…”

“…Likewise, the number of deaths occurring during the intrapartum period shows the potential to prevent these deaths and the need to improve health care. 6 One of the factors that contribute to the quality of prenatal and delivery care for women is the humanization of health services, including the personal and professional commitment of workers in this area. Health promotion and prevention actions in obstetric care are associated with women's empowerment, who must be considered as individuals with rights characterized by a unique family and cultural history.…”

Use of a child health surveillance instrument focusing on growth. A cross-sectional study

“…1 Primary healthcare services are the preferred gateway to the system, and links from this level to higher levels of care need to be established so as to offer comprehensive healthcare. 2,3 From this perspective, child health handbooks, established in 2005 to replace the child card, stand out as an integral surveillance tool for children's health, with periodic recording of anthropometric data in charts.…”