Satisfação de Clientes em Serviços de Educação Física Supervisionada na Região de Curitiba, Brasil: Aplicação do QSCSEF

Abstract

ARTIGO ORIGINAL | ORIGINAL ARTICLE RESUMO ABSTRACTThis study aimed to assess the client satisfaction with supervised services in physical education in Curitiba Metropolitan Region. A descriptive exploratory study with 921 subjects, 436 males and 485 females, with a mean age of 26.9 ± 9.4 years was conducted. The research instrument used was the Client Satisfaction Questionnaire in Physical Education Services. As main results, it was found that among the evaluated services, fitness gyms were found to be the most used service (61.9%), dance academies had higher quality and satisfaction and the average time of use of services was 25.2 ± 33.1 months, being the team sports schools those with the highest averages. It was concluded that the bodybuilding gyms have been characterized as the most used service academies, yoga/pilates academies presented the highest percentage of problems reported and dance academies achieved the highest quality of service and customer satisfaction.

Profile of practitioners of supervised physical exercise in the southern region of Brazil

“…This result was similar to that found in several studies (SILVEIRA 2011, NUVIALA 2012, MODESTO 2016, showing compliance with the current literature and consciousness on the benefits of resistance training (ACSM, 2006). However, SaSilva, Sandre-Pereira, & Salles-Costa (2011) found different results.…”