Satisfacción de los pacientes atendidos en el Servicio de Urgencias del Hospital San Juan de Dios del Aljarafe

Romero, Vega; Molina, Jonatan; García-Garmendia, José Luis; Villalón, F. Cruz; Ortiz, Rivera; Ruiz, Félix

doi:10.1016/j.cali.2010.11.008

Cited by 8 publications

(4 citation statements)

References 16 publications

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“…This result does not agree with a study carried out in Spain, where the satisfaction percentage was 84.7% [ 4 ]. It also does not agree with the findings of a study from Cuba, where satisfaction situations above 90% were observed in indicators such as Willingness to attend again, Satisfaction with the quality of care, and willingness to recommend the service to other patients [ 5 ].…”

Section: Discussioncontrasting

confidence: 99%

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Quality of care in the EsSalud emergency service, northern Region, Peru

Vigil

Ríos

2022

JMedLife

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This study explores the user's quality of medical attention. The aim was to analyze the quality-of-care indicators in the EsSalud emergency service of the hospitals of the Lambayeque Juan Aita Valle Healthcare Network, according to the perceptions and expectations of the patients. The research has a descriptive, correlational, cross-sectional design, which includes the description, registration, analysis, and interpretation of the current nature of the quality of emergency medical care in the selected hospital institutions. The population is represented by patients who attended the emergency department of the hospital institution's understudy for one month. The sample was obtained using a simple random system. The technique used was the application of Servqual Quality of Emergency Care questionnaire. The instrument consisted of three parts, General Data, Expectations of the External User, and Perceptions of the External User. All statistical tests were processed using SPSS v.25 through the T-test of means. Higher customer dissatisfaction was revealed with regard to intangibility, lack of security, lack of reliability, and lack of empathy towards the user. User expectations and perceptions regarding the health service quality are also marked by dissatisfaction and great dissatisfaction.

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Section: Discussioncontrasting

confidence: 99%

“…Previous studies related to the problem in question highlight that patients feel satisfied when treated with respect, in hygienic environments, and when medical personnel is willing to listen to them with kindness [ 4 ]. This leads to high levels of satisfaction and preference for health institutions [ 5 ].…”

Section: Introductionmentioning

confidence: 99%

Quality of care in the EsSalud emergency service, northern Region, Peru

Vigil

Ríos

2022

JMedLife

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“…Los estudios realizados por Ruiz-Romero, Iraola y Ozakidetza et al (18)(19)(20) , mostraron 84,6 % de satisfacción global, lo cual se considera como un buen resultado debido a que el valor mínimo aceptado corresponde a 70 % de satisfacción y otros estudios respaldan esta recomendación. Estos últimos resultados no presentan relación alguna con los resultados finales de satisfacción de nuestro estudio.…”

Section: Discussionunclassified

Satisfacción de la atención en pacientes con cáncer de tiroides atendidos en el Servicio de Medicina Nuclear del Hospital Nacional Guillermo Almenara Irigoyen, 2018

Arámbulo

Kasano

Crespo³

et al. 2019

HorizMed

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Materiales y métodos: Estudio con diseño no experimental, descriptivo, de corte transversal. La población de estudio estuvo conformada por pacientes con cáncer de tiroides y la muestra fue de 267 participantes. El instrumento utilizado fue tomado de la "Guía Técnica para la Evaluación de la Satisfacción del Usuario Externo", aprobada por el Ministerio de Salud del Perú, que consta de dos componentes (percepciones y expectativas), cinco dimensiones y 22 preguntas por cada componente, con validación metodológica y operativa. Resultados: La edad media de los pacientes fue 52,5 años, con predominio del sexo femenino. La dimensión fiabilidad presentó un 86,09 % de insatisfacción, en la dimensión capacidad de respuesta se obtuvo un 84,3 % de insatisfacción, la dimensión seguridad reportó 78,4 % de insatisfacción, la dimensión empatía mostró 79,7 % de insatisfacción y la dimensión aspectos tangibles obtuvo 82,2 % de insatisfacción. Conclusiones: La dimensión fiabilidad obtuvo la mayor puntuación de insatisfacción, mientras que la dimensión seguridad obtuvo mejores resultados de satisfacción. La puntuación final correspondió a 81 % de insatisfacción. Palabras clave: Satisfacción del paciente; Atención al paciente; Cáncer de tiroides (Fuente: DeCS BIREME).

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“…The patients in the emergency room of a Spanish hospital easily identified Professional titles in 68.9% of cases 18 . In this study, 35% of patients did not know which professional was responsible for their discharge, and from the 65% answered, many confused students with physicians or nursing staff members.…”

Section: Discussion Discussion Discussion Discussionmentioning

confidence: 99%