Satisfaction of Chronic Illness Patients at Felege Hiwot Referral Hospital, Bahir Dar City, Northwest Ethiopia

Abstract

Introduction: Patient satisfaction is a popular way of evaluating quality of health care given in health facilities. This study was done to assess the level of chronic illness Patients' Satisfaction in Felege Hiwot Referral Hospital, Bahir Dar City, Ethiopia. Method: Cross-sectional study was conducted by involving 415 patients using systematic sampling method at Felege Hiwot referral hospital, Bahir Dar City, Ethiopia from 1 st September, 2012 to 2 nd November, 2012. Structured questionnaire was data collection tool. The questionnaire was prepared in English. It was translated to Amharic and back to English. Discrepancies in the translation were resolved by mutual agreement with the research team. Pre-testing was done prior to the actual data collection process on a sample of 20 respondents and modified accordingly. The study was approved by ethics review board of Bahir Dar University. The collected data were checked for completeness and consistency before being coded, entered and analyzed using SPSS version 19. Result: The overall level of satisfaction of chronic illness patients in this hospital was 242 (58.3%) which is lower as compared to other local studies in Ethiopia. More than 40% of the patients were not satisfied with the service. Conclusion and Recommendations: The current level of patients' satisfaction in the hospital is totally unacceptable care for a referral hospital situated in the capital city of a region in which more than 20 million people reside. Therefore, there is a need to revisit care given to chronic illness patients, and appropriate strategy should be designed to address the lifelong care needs of patients with chronic illness in our set up.

Health Related Quality of Life of Patients with Chronic Non-Communicable Diseases During the Coronavirus Pandemic in Ethiopia: A Multi-Facility Study

“…Above two third of the patients reported no problems for self-care, usual activity and depression/anxiety. All dimensions showed an increasing proportion of moderate to severe problems in the age group beyond 45. Facility type (U=16651, P=0.001), comorbid condition (U=13248.00, P=0.000) and age (r s =-0.27, p=0.000) were found to show statistically signi cant score difference for GQoL.…”

<p>Patient Satisfaction and Associated Factors During COVID-19 Pandemic in North Shoa Health Care Facilities</p>

“…The sample size was calculated using a single population proportion formula, taking a proportion of 58.3% of the study conducted in Bahirdar city. 27 Considering a 95% confidence interval and a 5% marginal error with a 10% non-response rate, the final sample size was 412. The study was conducted in three hospitals and four health centers selected purposely because they have a high number of patients with chronic diseases in the North Shoa zone.…”

“…Data was collected through direct face to face interviews by semi-structured questionnaires, which were developed from earlier similar articles. [27][28][29] The questionnaire was prepared in English and translated to Afan Oromo and Amharic language for better understanding for both data collectors and respondents, and translated back to the English version to check the consistency. The questionnaire has socio-demographic characteristics, servicerelated inquiries, the relationship between the service providers and patients, the physical environment, COVID-19 prevention, and control related variables questions.…”

“…This finding is similar to the study done in the Tigray region, Ethiopia (43.6%). 30 It is lower than the studies conducted at Jima university specialized hospital (77%), 31 Ilu Ababor primary health facilities (57.9%), 32 Nekemte referral hospital (58.16%), 33 Hawassa University teaching hospital (80.1%), 34 Bahirdar Felege Hiwot referral hospital (58.3%), 27 Debraberhan referral hospital (57.7%), 35 Wolayita Sodo teaching hospital (54.2%), 36 Nigeria University Calabar teaching hospital (59.3%), 37 Nepal Chitwan medical teaching college (75.9%). 38 It is higher than the study conducted at Kilimanjaro hospital, Tanzania (20%).…”

“…It is prepared to provide better care to acute infectious and parasitic diseases. 27 Moreover, this variation might be due to the study setting and time difference, 40 differences in socioeconomic status, the difference in patient management strategy across the health facilities, and the use of different cutoff points to determine patient satisfaction might be other reasons of satisfaction disagreement. 41 Patients who got some ordered drugs from the health facility were 3.7 times more likely satisfied than those who did not get any ordered drugs from the health facilities.…”