Satisfaction of patients hospitalised in psychiatric hospitals: a randomised comparison of two psychiatric-specific and one generic satisfaction questionnaires

Peytremann‐Bridevaux, Isabelle; Scherer, Frédy; Peer, Laurence; Cathieni, Federico; Bonsack, Charles; Cleopas, Agatta; Kolly, Véronique; Perneger, Thomas; Burnand, Bernard

doi:10.1186/1472-6963-6-108

Cited by 23 publications

(26 citation statements)

References 21 publications

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“…One study compared the measurement properties and the patients’ evaluation of one generic and two psychiatric-specific patient satisfaction questionnaires in a sample of psychiatric patients. The results indicated that no single instrument was superior in either respect 38. Another study identified 10 generic core items covering major dimensions of experiences that patients across a range of specialist healthcare services report to be important 39.…”

Section: Discussionmentioning

confidence: 99%

The Cancer Patient Experiences Questionnaire (CPEQ): reliability and construct validity following a national survey to assess hospital cancer care from the patient perspective

2012

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ObjectivesPatient experience questionnaires have been criticised owing to the lack of supporting psychometric evidence. The objective of this study was to describe the development and psychometric evaluation of the Cancer Patient Experiences Questionnaire (CPEQ) in Norway.DesignQuestionnaire development was based on a literature review of existing questionnaires, patient interviews, expert-group consultations, pretesting of questionnaire items and a national survey. Psychometric evaluation included exploratory and confirmatory factor analysis, and tests of internal consistency reliability and test–retest reliability.SettingData were collected using a postal survey of cancer patients attending 54 hospitals in all 4 health regions. The subjects were 14 227 adult cancer patients who had attended an outpatient clinic or who had been discharged from an inpatient ward. Patients with all types of cancer were included. Data quality, internal consistency reliability and construct validity were assessed.ResultsOf the 13 846 patients who received the CPEQ, 7212 (52%) responded. Exploratory factor analysis identified six scales of outpatient experiences relating to nurse contact, doctor contact, information, organisation, patient safety and contact with next of kin, and seven scales of inpatient experiences, with the addition of hospital standard to the aforementioned scales. All but two of the scales met the criterion of 0.70 for Cronbach's α testing, and test–retest correlations ranged from 0.57 to 0.85. Confirmatory factor analysis supported the interpretation of six and seven scales for outpatients and inpatients, respectively. Statistically significant associations based on explicit hypotheses provided evidence for the construct validity of the scales. One additional scale measuring the hospital level was identified (α=0.85).ConclusionsThe CPEQ is a self-report instrument that includes the most important aspects of patient experiences with cancer care at hospitals. The instrument was tested following a national survey in Norway; good evidence is provided herein for the internal consistency reliability, test–retest reliability and construct validity.

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Section: Discussionmentioning

confidence: 99%

The Cancer Patient Experiences Questionnaire (CPEQ): reliability and construct validity following a national survey to assess hospital cancer care from the patient perspective

2012

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“…It must be decided whether surveys of psychiatric patients should employ ''generic'' instruments for different wards or instruments designed for specific health care settings. While some authors consider it necessary to develop questionnaires for specific populations or specific wards (for example, the long-stay ward, mixed unit, or acute unit) [24,47,67], others report no differences between the psychiatry-specific and generic questionnaires [55], as in the case of health status or quality of life instruments [54]. Generic questionnaires are advantageous in that they allow comparisons across settings, but they may lack content validity compared with condition-specific instruments.…”

Section: Domains Of Satisfactionmentioning

confidence: 99%

Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments

Boyer¹,

Baumstarck²,

Cano

et al. 2009

Eur. psychiatr.

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“…This suggests that psychiatric inpatients, regardless of diagnosis, have the same basic in-care service expectations (Peytremann-Bridevaux et al 2006). However, when expectations were analyzed independently, the non-affective group had higher expectations of responsiveness from staff than both the affective and schizoaffective groups.…”

Section: Dimensional Approach To Inpatient Expectations and Perceptionsmentioning

confidence: 84%

Patient-Centered Care in Affective, Non-Affective, and Schizoaffective Groups: Patients’ Opinions and Attitudes

Tempier

Hepp

Duncan

et al. 2010

Community Ment Health J

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An outcome evaluation was conducted to obtain psychiatric inpatients' perspectives on acute care mental health treatment and services. The applicability of diagnostic categories based on affective, non-affective, and schizoaffective disorder were considered in the predictability of responses to treatment regimens and the related services provided in an inpatient psychiatric unit. A multidimensional approach was used to survey patients, which included the DAI-30, the BMQ, the SERVQUAL, and the CSQ-8. Overall, findings indicate that inpatient satisfaction could be improved with tailoring treatment to suit their respective symptoms. Furthermore, this exploratory study demonstrates some preliminary support for the inclusion of patients with a diagnosis of schizoaffective disorder as a separate group toward improving acute mental health care while hospitalized.

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Satisfaction of patients hospitalised in psychiatric hospitals: a randomised comparison of two psychiatric-specific and one generic satisfaction questionnaires

Cited by 23 publications

References 21 publications

The Cancer Patient Experiences Questionnaire (CPEQ): reliability and construct validity following a national survey to assess hospital cancer care from the patient perspective

The Cancer Patient Experiences Questionnaire (CPEQ): reliability and construct validity following a national survey to assess hospital cancer care from the patient perspective

Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments

Patient-Centered Care in Affective, Non-Affective, and Schizoaffective Groups: Patients’ Opinions and Attitudes

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