Satisfaction of surgical patients with perioperative nursing care in a Spanish tertiary care hospital

Abstract

Objective:Although numerous studies have assessed patient satisfaction in diverse settings, in the realm of nursing surgical care, standardization of measurement for patient experience and satisfaction is lacking. Therefore, the aim of this study was to assess the satisfaction of surgical patients with perioperative nursing care.Method:A descriptive cross-sectional survey was conducted. Sociodemographic characteristics and clinical data were recorded. Patient satisfaction was measured with a modified version of the La Monica–Oberst Patient Satisfaction Scale (LOPSS-12).Results:150 patients (73 women, 49% and 77 men; 51%) completed the survey. The mean age was 63 years (standard deviation, 16 years). The mean overall satisfaction score on the La Monica–Oberst Patient Satisfaction Scale was 3.17 (standard deviation, 0.21). The scale showed adequate content validity (Lawshe’s Content Validity Index was 0.76) and moderate reliability (Cronbach’s alpha = 0.70). Two variables—patient sex and the presence of comorbidities—were significantly associated with overall satisfaction: men and patients with comorbidities were more satisfied with the care received. Patients with university studies were significantly more likely than patients with less education to consider nurses “impatient,” but also considered the nurses’ advice to be “useful.” Patients with hospital-acquired complications were more likely to perceive nurses to be “more interested in completing tasks than in listening,” although they also felt that nurses worked “conscientiously.”Conclusion:Overall, patient satisfaction with perioperative nursing care was good. This study identified several areas of nursing care in need of improvement, particularly the need to spend more time with patients and to keep them better informed about the perioperative process. The modified La Monica–Oberst Patient Satisfaction Scale is suitable for measuring surgical patient satisfaction with perioperative nursing care. The findings presented here may be of value to nursing administrators, educators, and nursing care providers to improve patient satisfaction and to develop strategies to prevent patient dissatisfaction.

Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China

“…The level of patient satisfaction (60.5%) in our study was higher than the results obtained in other areas either in China or elsewhere, such as in Taiwan (35%) 39 Malaysia 22 and 11 western provinces in China (60%) 40 ; however, it was lower than that in Shandong, 41 Jiangxi 42 and other cities in Gansu, China, 33 43 and also in Spain 44 and Australia. 45 This might have been related to differences in sample size, region and the use of a different survey scale.…”

“…62 Study has shown that patients who were well informed and understood the process had a better surgical experience. 44 However, this might have not been well revealed in our study as patients with surgery showed less satisfaction with nursing services. It is suggested that patients need to be assessed regularly for anxiety during the preoperative visit and appropriate anxiety-reducing methods should be introduced.…”

Patients’ Perceptions of Nursing Care in a University Hospital

“…Nurses also provide education for the patient and the patient’s family and put in place plans for the patient’s homecare following discharge. It has been reported that surgical nurses have an important impact on patient satisfaction in the peri-operative period (Sillero Sillero & Zabalegui, 2018). Myles, Williams, Hendratam, Anderson, and Weeks (2000) reported that patient care was important in the postoperative period and patients’ satisfaction levels were high.…”

Specialized Training for Nursing in the Surgical Area, a Question of Quality

“…Therefore, it is an environment that requires specific training, and this becomes a way to provide the highest quality of care, as well as being an essential element in the identification and prevention of errors [10]. Specialized training in surgical areas ensures patient safety and is the cornerstone of clinical practice [11]. A clear description and identification of nursing competencies in the surgical field would make it easier for nurses working in these areas to be specialists with a formally acquired education [6].…”