Satisfaction with pregnancy and birth services: The quality of maternity care services as experienced by women

Tricas, Josefina Goberna; Banús-Giménez, Ma. Rosa; Palacio-Tauste, Alicia; Linares-Sancho, Sara

doi:10.1016/j.midw.2010.10.004

Cited by 71 publications

(76 citation statements)

References 39 publications

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“…This coincides with the results of other studies also carried out in Spain (25), which seems to indicate that the women generally felt well cared for during their pregnancy. Nevertheless, there are other aspects that are open to improvement, such as the need for more flexible consultation hours, for better coordination between medical professionals, and for always being treated by the same doctor, as affirmed by women who opt for private clinics.…”

Section: Discussionsupporting

confidence: 91%

Satisfaction Level of New Mothers with Prenatal Care and the Healthcare Professionals Who Provide It

Pozo-Cano¹,

Rf²,

J³

et al. 2015

West Indian Med J

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Section: Discussionsupporting

confidence: 91%

Satisfaction Level of New Mothers with Prenatal Care and the Healthcare Professionals Who Provide It

Pozo-Cano¹,

Rf²,

J³

et al. 2015

West Indian Med J

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“…This is supported by evidence that women desire predictability of provider during their pregnancy and childbirth care, and that women need to maintain client/midwife relationships (Doherty, 2010). This finding echoes the findings of other researchers who reported that having different care providers can lead to the dissatisfaction of women (Goberna-Tricasa et al, 2011). The relationship with a midwife who monitors childbirth helps build trust between the client and the provider.…”

Section: Discussionsupporting

confidence: 67%

Determinants of satisfactory facility-based care for women during childbirth in Kumasi, Ghana

Dzomeku¹,

Wyk²,

Knight³

et al. 2018

Int. J. Nurs. Midwifery

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The majority of deaths of women and infants during pregnancy and childbirth occur in Africa. Although many pregnant women seek antenatal care, in Ghana they do not all continue to seek facility-based care for childbirth. Complications that lead to mortality often occur around childbirth and these are not always possible to predict during antenatal care. This makes facility-based childbirth imperative for reduction in maternal and infant mortality. Satisfaction with childbirth care is recognized as a key influence for future utilization of the facility for pregnant women. This paper explores what women in Kumasi, Ghana perceive as satisfactory facility-based childbirth care. An exploratory qualitative study that enrolled 56 consenting women attending either antenatal or postnatal care in four public health facilities in Kumasi was conducted. Data were collected using in-depth individual interviews which were audio recorded and transcribed verbatim. Content analyses led to the emergence of themes that reflected participants' conceptualizations of satisfaction with facility-based childbirth care. Four themes emerged related to women's satisfaction with facility-based childbirth, namely: (i) receiving courteous and dignified care; (ii) having a consistent caregiver during childbirth; (iii) experiencing a positive birth outcome; and (iv) having a skillful care practitioner. Nurses and midwives should update their clinical skills and also be trained to provide patient-centered care to meet the expectations of women during childbirth in Kumasi, Ghana.

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“…Lack of reliance in the quality of care provided by skilled birth attendants is often cited as a key factor that gives rise to reluctance in clients to seek maternity services by birthing units (24). The reliability is thought to be the most important dimension of the quality of care (8).…”

Section: Discussionmentioning

confidence: 99%

“…Health-care technology enhances satisfaction with the quality of maternity care, as it diminishes the anxiety created by pregnant women's assumed lack of confidence in their ability as mothers (24). Although pregnant women may not have enough knowledge to assess whether a particular health-care technology or technical procedure is suitable for them, they may consider the availability of medical equipments as a measure of service quality (28).…”

Section: Discussionmentioning

confidence: 99%

The Quality Gap in the Services Provided by Rural Maternity Units in Southeast of Iran

et al. 2015

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Background:Providing high-quality maternity services is crucial to increase utilization of these services and reduce maternal mortality. The quality of the maternity services provided to pregnant women in rural areas of Iran is poorly understood. Objectives: This study aimed to investigate the quality gap in the maternity care services provided by Rural Delivery Facilities and Safe Delivery Posts in Sistan and Balouchestan Province, southeast of Iran, as expressed by the difference in women's perceptions and experiences of services. Patients and Methods:In this cross-sectional study a total of 438 pregnant women who gave birth in rural maternity unit were recruited between February and May 2013. The SERVQUAL questionnaire was used for data collection. The Wilcoxon Signed-Rank test was used to compare the quality gap as expressed in the mean of differences in the expectation and perception scores. The quality gap was compared between demographic groups using Kruskal-Wallis tests. Results: There was a negative gap in all dimensions of the quality of services provided. The highest quality gap was found for the reliability dimension followed by tangibles, empathy, assurance and responsiveness. The participants' age, levels of education and the type of maternity unit were found to be associated with the clients' perceived quality of services. Conclusions:The quality gap in the services provided by maternity units showed that these units are not able to meet pregnant women's expectations completely. The negative quality gaps can be used as a guideline to improve the maternal health care quality and reduce maternal mortality, particularly in high-risk women such as those living in rural areas.

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Satisfaction with pregnancy and birth services: The quality of maternity care services as experienced by women

Cited by 71 publications

References 39 publications

Satisfaction Level of New Mothers with Prenatal Care and the Healthcare Professionals Who Provide It

Satisfaction Level of New Mothers with Prenatal Care and the Healthcare Professionals Who Provide It

Determinants of satisfactory facility-based care for women during childbirth in Kumasi, Ghana

The Quality Gap in the Services Provided by Rural Maternity Units in Southeast of Iran

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