Satisfying and Dissatisfying Determinants of Online Education during Covid-19 Pandemic

Abstract

This paper attempts to explore satisfying and dissatisfying determinants of online education in Pakistan. Participants were well abreast with the online mode of education due to the closure of physical classroom activities during the COVID-19 pandemic. Purposive sampling was research design.Students enrolled in communication skills course were drawn as study respondents. An open-ended questionnaire was a research instrument. Eighty (80) engineering students participated in this survey and provided feedback about satisfying and dissatisfying factors of online education in Pakistan. Data were analyzed using the content analysis approach. Results exhibited students were satisfied with ‘class feasibility, low financial cost and communication opportunities. On the other front, they were dissatisfied with ‘internet issue, load shedding of electricity, technical issue, home disturbance, expensive internet packages, and lack of communication. This research concluded that online education is never free from issues and challenges in Pakistan.