This study focuses on the role of controversies in heritage management, considering more specifically cities characterized by tensions between community groups. In such cities, the regulatory and institutional systems are challenged by highly structured community-based initiatives and organizations. Using an analytical framework that assesses the regulatory system, urban conservation, and development practices, we compared two heritage management projects in Tripoli (Lebanon). Our results highlight the dichotomy between decision makers' and communities' approaches to the definition and management of heritage and to the struggle over the use of public spaces to reclaim heritage values. The discussion highlights how controversies emerge from the physical assets that are claimed as heritage, the range of values associated with tangible assets, and how local communities may coproduce heritage knowledge and actively contribute to the democratization of heritage values.