Scale for the Measurement of Attitudes toward Physicians and Primary Medical Care

Patient Satisfaction with Health Care Services Delivered at the Out Patients Department-Case Study-at Teaching Hospital Karapitiya Sri Lanka

“…Quartile deviations, maximum and minimum were calculated for patient satisfaction, attitude and expectation since the data being rated in scale. Chi-square test were performed to determine the relationship between the satisfaction level and age, sex, marital status, education, occupation, income, expectation, attitude, health insurance and health problem of patients [9]. Significant level was set at 0.05.…”

A prospective study of level of satisfaction among surgical patients in a tertiary care hospital of central India

“…This scaling method has been employed in other surveys and has the advantage of being relatively easy for respondents to complete. [15][16][17] Results obtained in our studies were analysed using SPSS and found to be statistically significant.…”

The SAGE Handbook of Social Marketing

“…Health-related service quality studies have, however, produced equivocal findings that suggest fewer, or more, factors (Babakus and Boller, 1992;Babakus and Mangold, 1992;Bowers et al, 1994;Brady, 2001;Carman, 1990;Sweeney, 2006, 2007;Headley and Miller, 1993;Peyrot et al, 1993;Reidenbach and Sandifer-Smallwood, 1990;Smith, 2000;Soliman, 1992;Sower et al, 2001;Vandamme and Leunis, 1993;Walbridge and Delene, 1993). Additionally, evidence from the patient satisfaction literature supports the likelihood of few meaningful factors underlying consumer evaluations of GP services (Hall and Dornan, 1988;Hulka and Zyzanski, 1982;Hulka et al, 1970;Pascoe, 1983;Ware and Hays, 1988;Ware et al, 1978;Zyzanski et al, 1974). These include, primarily, professional or technical competence, interpersonal qualities and convenience or accessibility of the service.…”

“…Early definitions (Anderson, 1973;Engel and Blackwell, 1982) focused on cognitive evaluations similar to those later adopted by service 843 quality researchers. Additionally, early conceptualizations of patient satisfaction in the medical/healthcare literature generally did not distinguish between satisfaction and attitude (Hulka et al, 1970;Roberts and Tugwell, 1987). However, Oliver (1981) argues that: 'Attitude is the consumer's relatively enduring affective orientation … while satisfaction is the emotional reaction following a disconfirmation experience which acts on the base attitude level and is consumption specific.…”