Scale modification: alternative approaches and their consequences

Finn, Adam; Kayandé, Ujwal

doi:10.1016/j.jretai.2004.01.003

Cited by 59 publications

(47 citation statements)

References 60 publications

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“…This approach is in line with the literature which suggests the commonly used approach of adaptation of the SERVQUAL scale (Finn and Kayande, 2004). Then, hierarchical structure of evaluation process was drawn ( Figure 2), and weight of each criterion was calculated in fuzzy environment.…”

Section: Methodssupporting

confidence: 63%

A fuzzy approach to service quality diagnosis

Ardakani

Nejatian

Farhangnejad

et al. 2015

Marketing Intelligence &Amp; Planning

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The purpose of this paper is to identify service quality dimensions that could enhance the level of services provided by a variety of carriers and rank them, accordingly. Design/methodology/approach -This research aims to identify service quality dimensions that could enhance the level of services provided by a variety of carriers and rank them, accordingly. Findings -The results show that "safety," "timeliness," and "variety and type of airplane" are the most important service quality criteria from the passengers' viewpoint. It also indicates that the most and least important dimensions of service quality are "tangibles" and "responsiveness," respectively. The results ranked the airlines from one to three as Emirates Airline, Mahan Air, and Iran Air. Originality/value -Most of the service quality criteria are descriptive and are stated using lingual expressions (cardinal or ordinal scales). Therefore, evaluation of perceptions and expectations of customers regarding service quality using non-fuzzy methods ignores the ambiguity involved in individual judgments.

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Section: Methodssupporting

confidence: 63%

A fuzzy approach to service quality diagnosis

Ardakani

Nejatian

Farhangnejad

et al. 2015

Marketing Intelligence &Amp; Planning

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“…However, respecification of a SEM model is controversial issue in the literature (Davcik, 2014). Finn and Kayande (2004) claimed that there is little attention to evaluate consequences of model modifications and they have pointed out that a modified model can be reliable for one specific purpose but not for another. Jöreskog (1993) demonstrated a way to get final model via the LaGrange multiplier test when the initial model does not fit the data well.…”

Section: Model Re-specificationmentioning

confidence: 99%

A Review of Structural Equation Modeling Applications in Turkish Educational Science Literature, 2010-2015

Karakaya-Ozyer

Dünya

2018

International Journal of Research in Education and Science

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Article HistoryReceived: 31 July 2017Structural equation modeling (SEM) is one of the most popular multivariate statistical techniques in Turkish educational research. This study elaborates the SEM procedures employed by 75 educational research articles which were published from 2010 to 2015 in Turkey. After documenting and coding 75 academic papers, categorical frequencies and percentages were calculated in the content analysis. Methodological issues related to use of SEM were identified. The results showed that usage and reporting SEM in Turkish educational research articles were mostly problematic. Content analysis revealed that educational researchers tend to avoid assumption testing of SEM and reporting estimation methods. General guidelines and suggestions on the use of SEM were provided.

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“…Scale refinement and purification included detailed item, exploratory factor, and confirmatory factor analyses to provide an initial assessment of scale reliability, unidimensionality, and convergent and discriminant validity. Standard scale development guidelines (e.g., Churchill, 1979;Hair, Anderson, Tatham, & Black, 1998), as well as emerging recommendations for scale development, were employed in item reduction and assessment of MEASURING THE PERCEIVED BENEFITS AND RISKS OF ONLINE SHOPPING the resulting factor structure (e.g., Finn & Kayande, 2004;Netemeyer et al, 2003;Rossiter, 2002).…”

Section: Scale Refinement and Purificationmentioning

confidence: 99%

Development of a scale to measure the perceived benefits and risks of online shopping

Forsythe

Liu

Shannon

et al. 2006

Journal of Interactive Marketing

697

545

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n this paper, we report the development of scales to measure the perceived benefits and risks associated with online shopping. Based on an exploratory qualitative inquiry and quantitative assessment, a four-factor scale of perceived benefits and a three-factor scale of perceived risks of online shopping were developed. Results from two national samples support the proposed measures of perceived benefits and risks associated with online shopping in terms of construct, convergent, discriminate, nomological, and predictive validity. Variation of these perceptions over time was also examined to test scale stability over time and to describe the evolution of online shopping.

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Scale modification: alternative approaches and their consequences

Cited by 59 publications

References 60 publications

A fuzzy approach to service quality diagnosis

A fuzzy approach to service quality diagnosis

A Review of Structural Equation Modeling Applications in Turkish Educational Science Literature, 2010-2015

Development of a scale to measure the perceived benefits and risks of online shopping

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